Mobile Clerk (Branch)

Hollywoodbets; Wes-Kaap; On-site; ZAR 134,000 - 201,000; Full time

Job summary

Hollywoodbets in South Africa invites applications for a Mobile Clerk (Retail) role based in Kraaifontein, Cape Town. You will assist customers with account and betting queries, help open new mobile betting accounts, and promote the mobile platform to boost sales and user adoption.

The role emphasizes excellent customer service, proactive engagement with punters, and maintaining orderly workspaces while following cash-handling protocols.

Qualifications

• Ability to listen actively to punters and understand needs.
• Clear and effective verbal and written communication with customers.
• Upsell mobile products and services to increase uptake.
• Strong interpersonal skills to engage with customers and team members.

Responsibilities

• Assist clients with account and betting queries across mobile, website and Phone-A-Bet channels.
• Support opening new Hollywood accounts and guide customers on mobile betting options.
• Help reach mobile sales targets and grow the mobile customer base during daily operations.
• Maintain neat work areas and ensure compliance with cash handling procedures.

Skills

Active Listening

Communication

Upselling

Interpersonal

Job description

Responsibilities

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have amazing opportunities for a Mobile Clerk (Retail) to be based in Kraaifontein, Cape Town. Do you think you have what it takes to be our newest Purple Star? The successful candidate will be responsible for assisting clients with any account (mobile, website and Phone-A-Bet) and betting related queries. Provide a proactive and efficient customer services function to punters through engaging with punters and marketing our mobile platform and betting products/services. Responsible for assisting in reaching mobile sales targets and targets related to the increase in mobile customer base/new account base, providing frontline assistance to account holders.

With Hollywoodbets You Will

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast‑paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring

• Previous Sales experience
• Customer Services experience

What You’ll Do For The Brand

• Adherence to Hollywood dress code. Dressed in Hollywood attire as per prescribed rules and regulations
• Assist clients with account and betting queries
• Assist clients with opening new Hollywood accounts to enable them to bet on their cellphones/website/Phone-A-Bet call center.
• Reach mobile sales targets/targets related to the increase in mobile customer base. Drive daily opening of new accounts through the effective demonstration and/or explanation of mobile site, usage methods and services to persuade punters to bet on their mobile devices or use account services. Conducting user specific training where required to ensure punter knows how to navigate through the mobile application.
• Drive mobile marketing campaigns at the branch/across branches to increase mobile sales/stakes and new accounts
• Promote the mobile brand. Set up and arrange displays at the branch to attract the attention of prospective and existing punters
• Registering of new customer accounts. Ensure that new accounts opened are FICA compliant. Scan and submit FICA documents to the FICA department. Submit FICA registration documents when opening a new account (FICA requirements: Clear ID and Proof of address not more than 3 months old)
• Ensure that FICA documents are sent daily to the FICA Department. Ensure that a picture is submitted and is clear.
• Ensure new customer uses the sign‑up bonus to bet when account is opened. Show the customer how to bet on mobile application.
• Keep work areas neat and tidy to promote a positive image to customers
• Ensure that cash ups are done in accordance with cash up procedures. Responsible to ensure that there are no shortages. Report all shortages to management.
• Ensure appropriate management/safekeeping and maintenance of the mobile equipment or inventory received
• Be proactive by approaching and engaging with punters on the floor, marketing Hollywood and providing a customer services function.
• Utilise the Helpdesk terminals to attract punters
• Might be required to rove between branches or stores as per operational needs
• Any other related duties that might be required in the branch

What You’ll Bring To The Team

• Active Listening
• Communication
• Upselling
• Interpersonal

So, are you ready to level up, learn, and perform at your best?

Please note that only applicants who meet the stipulated minimum requirements will be considered.