MLB Product Support Engineer

Metso; Centurion; On-site; ZAR 500 000 - 600 000; Full time

Job summary

A global engineering company in Centurion is seeking an MLB Product Support Engineer. This role involves providing technical support on mill lining solutions and requires a degree in Engineering and 5+ years of experience. You will work closely with customer teams and participate in proposal designs while traveling internationally. The position offers rewarding compensation and fosters a thriving, inclusive culture.

Benefits

Global incentive program

Ongoing growth dialogues and education assistance

Inclusive workplace culture

Qualifications

• Minimum 5 years field experience with metallic mill lining products.
• High demand for technical product specialist knowledge in mill lining design.
• High understanding of support roles and complex matrix relationships.

Responsibilities

• Provide technical and product support on Metso mill lining services.
• Design proposals for Optimised mill linings.
• Work with Global Product Engineering to generate value-add proposals.

Skills

Customer relation skills

Mechanical aptitude

Computer skills (Excel, Word, PowerPoint)

Mill lining design skills

Competency in Autodesk Inventor or Solidworks

Strong communication skills

Education

Matric (Grade 12)

Diploma / Degree in Engineering

Tools

Autodesk Inventor

Solidworks

Job description

Job title: MLB Product Support Engineer

Job Location: Gauteng, Centurion

Deadline: November 23, 2025

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Job Title: Product Support Engineer, Optimised Mill Lining Solutions, based in Centurion

• This position assures a high competence to give specialist Product Support within Metso, and towards end customers, on Mill Lining Solutions.
• Primary activities will include Product Support on Metso installed Mill Lining, design of New and Optimised mill lining offerings, and technical on-site support regarding application and grinding process support, related to Mill Lining.
• The Product Support Engineer will participate with end customer teams onsite, MA teams and Global Business line teams, in terms of Optimised mill linings
• In this position, you will report to the Consumables BL, Mill Lining, Product Support Manager
• This position is mainly located in Centurion, South Africa.

JOB DUTIES AND RESPONSIBILITIES

• Technical and Product support on Metso mill lining services.
• Proposal design of Optimised mill linings, in support of MA TSS and Sales teams, wrt. continual installed liner design improvements.
• Proposal design of New mill lining targeted customers and Win Plan creation.
• Work with Global Product Engineering and Applications teams, to generate value-add proposals.
• Installation and Inspection support on site.
• Enhance Internal and end customer competency development, by providing product training programs, and regular product updates.
• Present technical proposals to end customers, where required by MA Team.
• Warranty support and handling of customer complaints, in support of MA TSS team.
• Extensive travel within MA Africa, as well as international travel.
• Customer opportunity pipeline development with MA TSS Team.
• Perform other duties as assigned by management from time to time.

INTERNAL / EXTERNAL INTERFACES

• End Customer on site teams, including Engineering and Process teams.
• Internal MA Colleagues – MA Sales, ML Technical Sales Support
• ML Proposal team and ML Order Management
• Global Mill Lining Product Support team, Product Engineering team, Product Management team, and Product Applications team.

QUALIFICATIONS & EXPERIENCE

• Matric (Grade 12)
• Diploma / Degree in Engineering.
• Minimum 5 plus years field experience with the related metallic mill lining and Mill Lining products.
• High demand on technical product specialist knowledge, including mill lining design.
• High demand on process and application knowledge.
• Experience in complex matrix relationships
• High understanding of and experience of support role.
• Familiarity with the broad range of Metso Grinding Equipment.
• A general understanding of core commulation processes of end customers.

SKILLS AND ABILITIES

• Position requires good customer relation skills, ability to work within a team environment, mechanical aptitude, and drive to achieve PL results.
• High sense of urgency and passion for service and support
• A high level of computer skills is essential – Excel, Word, PowerPoint.
• A high level of Mill lining design and application skills.
• Good competency in Autodesk Inventor (preferred) or Solidworks software.
• Highly motivated individual with the ability to work autonomously under stress and meet deadlines.
• Ability to work in a matrix organization.
• Strong communication, co-operation, interpersonal and presentation skills to manage internal and external interfaces.
• Ability to travel regularly
• While performing the duties of this job, the employee is regularly required to sit; use hands and fingers; reach with hands and arms; and talk or hear.
• The employee is regularly required to stand, walk, climb and balance.
• The employee must occasionally lift and / or move up to 30 pounds.
• Specific vision abilities required by this job include close vision, distance vision, colour vision, peripheral vision, depth perception, and ability to adjust focus.
• Use of keyboards, telephones, copiers
• Climbing of stairs, ladders, scaffolds at jobsites and customer facilities.
• Full drivers’ license with clean drivers record.

WHAT'S IN IT FOR YOU

• An inspiring purpose – Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.
• Compensation and rewards – Global incentive program tied to business and performance targets.
• A thriving culture – We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
• Extensive learning opportunities – Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities
• Worldwide support – Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.
• Engineering / Technical jobs