Mixologist

Accor; Cape Town; Presencial; ZAR 180.000 - 300.000; Jornada completa

Descripción de la vacante

Accor's Pullman hotel in Cape Town seeks a skilled Mixologist to elevate beverage experiences across outlets, delivering world-class cocktails and premium service.

You will lead cocktail concepts, manage beverage programs, train staff, control costs, and ensure compliance with luxury standards while engaging guests with local South African influences.

Formación

• Diploma or Certificate in Hospitality Management, Food & Beverage Management, or Mixology preferred.
• WSET, BarSmarts, Court of Master Sommeliers, or equivalent beverage certifications advantageous.

Responsabilidades

• Prepare and serve beverages according to brand standards and recipes.
• Design signature cocktails reflecting local South African influences.
• Develop seasonal beverage menus and promotions.
• Maintain consistency across all outlets.
• Train bartenders and service colleagues on cocktail preparation and service excellence.
• Promote responsible alcohol service and compliance with safety standards.

Conocimientos

Beverage creation

Cocktail design

Menu development

Guest service excellence

Upselling

Inventory management

Staff training

Luxury hospitality standards

Educación

Diploma or Certificate in Hospitality Management

WSET / BarSmarts / Court of Master Sommeliers certifications

Descripción del empleo

Joinus at Accor,wherelife pulseswithpassion!

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.

Byjoiningus,youwillbecomeaHeartist,becausehospitalityis, first andforemost, aworkofheart.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Hospitalityisa work of heart,
Joinus andbecome a Heartist.

Job Description

Scope of Position:

To elevate the beverage experience throughout all Pullman hotel food and beverage outlets by creating innovative, profitable, and memorable beverage offerings while delivering exceptional guest service, supporting operational excellence, and upholding Pullman and Accor luxury hospitality standards. The Mixologist is responsible for creating exceptional beverage experiences across all Food & Beverage outlets within the hotel. This role combines creativity, technical expertise, product knowledge, and guest engagement to deliver world-class cocktails, premium beverage service, and innovative drink concepts aligned with Pullman Hotels & Resorts standards.

The Mixologist supports the beverage operation across all bars, restaurants, lounges, banquet facilities, in-room dining, executive lounges, pool outlets, and special events, ensuring consistency, profitability, and memorable guest experiences.

Specific duties, responsibilities & Key performance areas

Responsibilities:

Beverage Creation and Service

• Prepare and serve alcoholic and non-alcoholic beverages according to brand standards, recipes, and service procedures.
• Design signature cocktails that reflect the Pullman brand identity and local South African influences.
• Develop seasonal beverage menus, promotions, and cocktail experiences.
• Maintain consistency in beverage preparation, presentation, and quality across all outlets.
• Recommend wines, spirits, cocktails, and food pairings to guests.
• Stay informed about global beverage trends, mixology techniques, and premium products.

Multi-Outlet Support

Provide beverage expertise and operational support across:

• Signature Specialty Restaurants
• Rooftop Bar
• Conference and Banqueting Facilities
• Room Service / In-Room Dining
• VIP Functions and Corporate Events

Ensure beverage standards are consistently applied across all venues.

Guest Experience

• Deliver exceptional guest service and personalized beverage recommendations.
• Interact confidently with guests regarding cocktail ingredients, preparation techniques, wines, spirits, and local beverage culture.
• Proactively engage guests to create memorable experiences and enhance satisfaction.
• Handle guest feedback professionally and resolve beverage-related concerns promptly.

Beverage Program Development

• Collaborate with the Food & Beverage leadership team to develop innovative beverage concepts.
• Conduct menu engineering and beverage profitability reviews.
• Participate in beverage tastings and supplier presentations.
• Create beverage pairings supporting restaurant menu offerings.
• Promote premium brands and upselling initiatives.

Inventory and Cost Management

• Assist in controlling beverage costs and maintaining target beverage profit margins.
• Conduct regular stock counts and inventory checks.
• Monitor product usage and minimize wastage.
• Ensure proper storage and rotation of beverage stock.
• Support procurement and supplier relationship management.

Training and Development

• Train bartenders and service colleagues on cocktail preparation, beverage knowledge, and service excellence.
• Conduct regular product knowledge sessions.
• Develop beverage manuals and standard recipes.
• Promote responsible alcohol service practices.

Health, Safety and Compliance

• Ensure compliance with Accor and Pullman standards.
• Adhere to South African liquor legislation and responsible serving practices.
• Follow all food safety, health, and hygiene regulations.
• Maintain a clean, organized, and safe working environment.
• Ensure all bar equipment is used and maintained correctly.
• Support achievement of beverage revenue targets.
• Drive cocktail and premium spirit sales.
• Improve beverage gross profit through effective menu engineering.
• Reduce beverage wastage and stock variances.
• Maximize upselling opportunities across all F&B outlets.

Qualifications

Education

• Diploma or Certificate in Hospitality Management, Food & Beverage Management, or Mixology preferred.
• WSET, BarSmarts, Court of Master Sommeliers, or equivalent beverage certifications advantageous.

Experience

• Minimum 3-5 years' experience in luxury hotel, upscale restaurant, or premium cocktail bar environments.
• Experience within a multi-outlet hotel operation preferred.
• Previous experience with banqueting and event beverage service advantageous.

Technical Knowledge

• Extensive knowledge of:
  • Spirits and Liqueurs
  • Wines and Champagne
  • Craft Cocktails
  • Mixology Techniques
  • Coffee and Tea Programs
  • Food and Beverage Pairing
  • Beverage Cost Control
  • Inventory Management
  • Luxury Guest Service Standards

Core Competencies

• Creativity and Innovation
• Communication Skills
• Attention to Detail
• Teamwork
• Problem Solving
• Coaching and Mentoring
• Training Facilitation

Service Excellence Leadership