MiHelp Team Leader

Sanlam; Midrand; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading financial services provider in South Africa is seeking a candidate with extensive experience in call centers to drive leads and manage a world-class team. The role requires strong analytical and problem-solving skills, effective communication, and a proven track record in leadership. Ideal candidates will possess a Grade 12 qualification and a leadership qualification is advantageous. Join a company committed to diversity and transformation.

Benefits

Opportunities for growth and development

Qualifications

• Minimum 3 years in the STI environment.
• Minimum 3 years in the Emergency Call centre / Call centre.

Responsibilities

• Drive leads and service targets.
• Develop and build a world‑class team.
• Coach staff and ensure quality and compliance.

Skills

Leadership abilities

Analytical skills

Communication skills

Problem-solving skills

Organisational skills

Education

Grade 12/Standard 10/NQF 4

Leadership qualification

Job description

Who are we?

MiWay is a direct financial services company dedicated to service excellence, convenience and superior value products. Our vision is to be a world‑class direct financial services business offering a complete array of services managed online. We grow with the right people, giving clients freedom, peace and confidence free from worry and the ‘what‑ifs’ of the world. Company values: Energy, Freedom, Accountability and Attitude.

What will make you successful in this role?

Minimum Qualification Required

• Grade 12/Standard 10/NQF 4
• Leadership qualification – Advantageous

Minimum Experience

• Minimum 3 years in the STI environment
• Minimum 3 years in the Emergency Call centre / Call centre

Deliverables include, but will not be limited to

• Ability to work under pressure and meet deadlines.
• Strong organisational skills with attention to detail.
• Systems thinking and methodical approach to problem‑solving.
• Strong process orientation and ability to follow through on tasks.
• Analytical skills with the ability to identify and implement process improvements.
• Good reporting and communication skills.
• Written and verbal skills.
• Results oriented.
• Able to develop and build a world‑class team.
• Coaching, quality, and compliance.
• Highly proficient in dealing with clients at all levels.
• Supervisory skills.
• Self‑motivated to inspire others and motivation to excel.

Competencies Required

• Adaptable: Comfortable working in a dynamic and fast‑paced environment.
• Proactive: Takes initiative and identifies opportunities for improvement.
• Collaborative: Works well in a team and communicates effectively with clients at all levels.
• Resilient: Ability to work under pressure while maintaining high standards of work.
• Empathetic: Ability to empathise and apply sense of urgency in all interactions.
• Flexible hours and punctual.
• Strong analytical and problem‑solving skills.
• Highly proficient in dealing with customers at all levels.
• Attention to detail.
• Active listening skills.
• Excellent administration skills.

Knowledge and Skills

Drive leads and service targets, coaching, quality and compliance, reporting and communication, management of employees.

Personal Attributes

Decision quality – Contributing independently, Interpersonal savvy – Contributing independently, Plans and aligns – Contributing independently, Directs work – Contributing independently.

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know you have hopes for your future – your career, your personal development and achieving great things. We pride ourselves in helping our employees realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life, Sanlam Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

• Cultivates innovation – Contributing independently
• Customer focus – Contributing independently
• Drives results – Contributing independently
• Collaborates – Contributing independently
• Being resilient – Contributing independently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Deadline to apply: 07 January 2026.

Our commitment to transformation

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.