Mid-Level It Support Engineer (Field Technician)

Schlemmer; Durban; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A client-focused IT service provider in Durban is seeking a Junior–Mid Level IT Support Engineer (Field Technician) with 3–5+ years’ experience. In this role, you will be the first point of contact for clients, providing both remote and onsite support. The ideal candidate will have strong Windows OS knowledge and good communication skills, thrive under pressure, and be proactive in solving technical issues. Apply now to join our dynamic team.

Qualifications

• 3–5+ years' experience in IT support (desktop and field-based).
• Strong Windows desktop OS knowledge (Windows).
• Networking knowledge including VPN and wireless.

Responsibilities

• Respond to and resolve client support calls quickly and effectively.
• Provide both remote and onsite technical support.
• Communicate clearly with clients and colleagues.

Skills

Problem-solving

Client communication

Technical troubleshooting

Team collaboration

Tools

Windows desktop OS

Microsoft Office

Networking equipment

PBX solutions

Job description

About This Role

Are you a problem-solver with a passion for IT support and client service? Our client is looking for a Junior–Mid Level IT Support Engineer (Field Technician) with 3–5+ years' experience. In this role, you'll be the first point of contact for clients — handling logged calls, troubleshooting issues, and providing both remote and onsite support. This position is all about service excellence: clear communication, quick resolution, and maintaining strong client relationships. If you thrive under pressure, enjoy solving technical challenges, and can keep your cool in stressful situations, this is the perfect role for you.

What you will do

• Respond to and resolve client support calls quickly and effectively, keeping clients and management updated
• Provide both remote and onsite technical support in a professional and friendly manner
• Communicate clearly with clients and colleagues, even in high-pressure situations
• Share knowledge, collaborate with the team, and contribute to continuous improvement
• Work occasional "after-hours" shifts when required
• Identify opportunities to improve productivity and deliver added value to clients

What we are looking for

• 3–5+ years' experience in IT support (desktop and field-based)
• Strong Windows desktop OS knowledge (Windows)
• Beneficial: Windows Server, RAID, Active Directory, and server hardware knowledge
• Networking knowledge (managed switches, fibre, VPN, wireless; Ubiquiti and Ruijie beneficial)
• Proficiency with Microsoft (Admin, Email, OneDrive, SharePoint)
• Experience with Microsoft Office applications
• Knowledge of PBX solutions (beneficial)
• Strong communication skills, able to explain technical issues in layman's terms
• Experience with call logging systems, excellent time management, and strong problem-solving ability
• Ability to work independently as well as part of a team
• Proactive IT support engineer ready to take on a client-facing field role

Apply now!