Microsoft Dynamics Support Consultant

Decision Inc; Gauteng; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A global digital partner is seeking an experienced Microsoft Dynamics Supply Chain Support Consultant to provide 1st and 2nd line support for supply chain management modules and guide users in optimizing processes. The ideal candidate will have over 2 years of experience with Dynamics and strong understanding of supply chain operations. This role is based in Gauteng, South Africa.

Qualifications

• 2+ years of experience supporting Microsoft Dynamics F&O or Business Central (focus on SCM modules).
• Strong understanding of supply chain operations: procurement, logistics, inventory, and sales fulfillment.
• Excellent troubleshooting and communication skills for working with technical and non-technical stakeholders.

Responsibilities

• Provide 1st and 2nd line support for supply chain management modules.
• Guide users on Dynamics SCM processes and best practices.
• Assist with testing and deploying SCM-related updates.

Skills

Dynamics

Microsoft Dynamics

Job description

Job Description

We are seeking a detail-oriented and experienced Microsoft Dynamics Supply Chain Support Consultant to join our ERP support team.

This role involves supporting end-users, maintaining and optimizing supply chain processes within Dynamics (Finance & Operations or Business Central), and resolving functional issues to ensure smooth operations.

Who Are We?

Decision Inc. is a global digital partner that enables businesses to reinvent themselves to realise their full potential. We deliver agility, resilience, and intelligence to any enterprise, enabling them to adapt quickly and thrive through innovation and opportunity.

Our teams have engaged with more than clients globally over the past 15 years, providing them with the expertise to build, operate, and optimise their digital businesses. We achieve this by leveraging the worlds best technology to drive our clients business ambitions forward into tomorrow's reality.

These technologies include but are not limited to: Microsoft, SAP, Qlik, Snowflake, Alteryx, Automation Anywhere, and Workday Adaptive Insights. Our success is ultimately driven by our entrepreneurial culture, industry exposure, and the passion of our people.

We have three key cross-functional teams Functional and Specialist Consulting, Development, and Engineering teams.

Based in four global offices, our exceptional consultants focus on delivering value to clients by keeping them at the centre of our service delivery.

To find out more about our exciting fast-paced culture visit: Careers at Decision Inc.

Key Responsibility

• Provide 1st and 2nd line support for supply chain management (SCM) modules, including Procurement, Inventory, Sales Order Management, Warehouse Management, and Transportation.
• Troubleshoot and resolve functional issues reported by users within Dynamics SCM.
• Document issues, root causes, and solutions in the ticketing system (e.g., ServiceNow, Zendesk, Jira).

User Assistance & Training

• Guide users on Dynamics SCM processes and best practices.
• Support end-user training and onboarding on new SCM features or processes.
• Create and maintain user guides, SOPs, and knowledge base articles.

System Maintenance & Process Optimization

• Assist with testing and deploying SCM-related updates, patches, and configuration changes.
• Analyze existing supply chain processes in the system and suggest improvements for efficiency and accuracy.
• Collaborate with developers and functional consultants to resolve escalated tickets or complex issues.

Data & Reporting

• Assist with data cleansing, data imports, and validating supply chain data accuracy.
• Generate and maintain SCM-related reports using embedded tools (e.g., Power BI, SSRS, or Excel add-ins).
• Ensure data integrity across purchase orders, sales orders, stock levels, and vendor information.

Collaboration & Project Support

• Work closely with the IT, Finance, and Operations teams to align SCM functionality with business needs.
• Participate in small enhancements, upgrades, or rollout projects as a support lead or tester.
• Assist in UAT and coordinate feedback collection from supply chain users.

Who Do You Need to Be?

• 2+ years of experience supporting Microsoft Dynamics F&O or Business Central (focus on SCM modules).
• Strong understanding of supply chain operations: procurement, logistics, inventory, and sales fulfillment.
• Experience using or supporting systems such as Product Information Management (PIM), WMS, or vendor portals.
• Excellent troubleshooting and communication skills for working with technical and non-technical stakeholders.

Required Skills

• Dynamics
• Microsoft Dynamics