Microsoft 365 It Support Engineer

Affinity International; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading technology service provider in Johannesburg is seeking an experienced Microsoft IT Support Engineer. The successful candidate will provide high-quality technical support across multiple clients and Microsoft ecosystems. Key qualifications include 24 years of experience in Managed Service Provider environments, strong knowledge in Microsoft administration, and proficiency in managing Intune devices. This position requires excellent communication skills and a detail-oriented approach to client management.

Qualifications

• 24 years experience in an MSP or IT outsourcing environment.
• Solid hands‑on experience with Microsoft administration and Intune device management.
• Confident and resourceful problem solver with strong technical intuition.

Responsibilities

• Deliver Level 12 technical support for Microsoft and Windows users.
• Configure, maintain, and troubleshoot Microsoft services.
• Monitor endpoints and tickets through MSP tools.

Skills

Microsoft administration

Intune device management

Windows troubleshooting

Active Directory / Azure AD

Excellent English communication

Tools

ConnectWise

Datto

Atera

NinjaOne

Job description

Role Overview

Our client is seeking an experienced Microsoft IT Support Engineer with a background in Managed Service Provider (MSP) environments.

The successful candidate will support multiple clients across Microsoft ecosystems providing responsive, high-quality technical support and proactive system management.

The role requires strong practical knowledge of Microsoft administration, Intune device management, and Windows desktop support.

Key Responsibilities

Deliver Level 12 technical support for Microsoft and Windows users.

Configure, maintain, and troubleshoot Microsoft services (Exchange Online, Teams, SharePoint, OneDrive, Intune).

Manage Intune MDM / MAM policies, device enrollments, compliance settings, and app deployments.

Handle Windows

• system issues including patching, updates, and performance optimization.

Administer Active Directory / Azure AD, including user provisioning, security groups, and access policies.

Support network connectivity and core infrastructure (VPNs, DNS, DHCP, Wi‑Fi, printers).

Monitor endpoints and tickets through MSP tools (ConnectWise, Datto, Atera, NinjaOne, or similar).

Document environments, incidents, and resolutions accurately and consistently.

Collaborate with senior engineers on escalations and continuous improvement initiatives.

Qualifications & Experience

24 years experience in an MSP or IT outsourcing environment.

Solid hands‑on experience with Microsoft administration and Intune device management.

Proficient in Windows

• troubleshooting and maintenance.

Familiarity with Active Directory / Azure AD and network fundamentals.

Excellent written and verbal communication in English.

Desirable Skills

Microsoft certifications (MS‑, MD‑, or AZ‑).

Experience with RMM / PSA tools (Datto, NinjaOne, Atera, ConnectWise).

Exposure to endpoint protection, EDR, or backup solutions.

Experience supporting hybrid or cloud‑based client environments.

Ideal Candidate Profile

Confident and resourceful problem solver with strong technical intuition.

Detail‑oriented and able to manage multiple client environments.

Service‑focused mindset calm, clear, and dependable under pressure.

Enthusiastic about Microsoft technologies and continuous learning.