MFC Trainee Sales Manager

Old Mutual; Middelburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading financial services provider in Middelburg is seeking a candidate to manage customer relationships, drive sales opportunities, and oversee performance management. The ideal candidate will have a Grade 12 education and demonstrate effective communication, collaboration, and customer focus. This role includes building networks and ensuring accountability while fostering relationships with customers. The position also involves implementing strategic plans and coaching team members for skill development. Applications close on 13 November 2025.

Responsibilities

• Communicate the local action plan aligned with the function's strategy.
• Develop and implement a customer relationship management plan.
• Identify products that best meet customer needs and propose them.
• Identify potential customers through various means, including referrals.
• Develop performance objectives and manage team performance.
• Supervise team operations within established systems.
• Build strong external customer relationships through collaboration.
• Maintain relationships with small-to-medium-sized account customers.
• Implement customer contact plans for product launches and sales campaigns.
• Track budgets and report variances to senior colleagues.
• Provide coaching to enhance team members' skills.

Skills

Builds Networks

Business Insight

Collaborates

Communicates Effectively

Customer Focus

Drives Results

Ensures Accountability

Interpersonal Savvy

Education

High School (Grade 12)

Job description

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

• Leadership and Direction: Communicate the local action plan; explain how this relates to the function's strategy and action plan and to the broader organization's mission and vision; motivate people to achieve local business goals.
• Customer Relationship Management / Account Management: Develop and implement a relationship management plan for existing customer accounts to identify and build relationships with relevant decision‑makers and influencers within the customer organization and to enable effective two‑way flow of information and resolution of issues. Collect feedback from identified customers or customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input.
• Sell Customer Propositions: Identify the products or services that best meet the customer's stated needs, use personal expertise to propose quantities and product configurations, explain the selection to the customer, and invite the customer to make a purchase at the standard price/terms and conditions of sale.
• Sales Opportunities Creation: Identify potential customers by obtaining information, referrals, and recommendations from existing customers and other contacts and/or through participation in trade shows and conferences.
• Performance Management: Develop and propose own performance objectives; take appropriate actions to ensure achievement of agreed objectives, using the organization's performance management systems to improve personal performance. Or manage and report on team performance; set appropriate performance objectives for direct reports or project/account team members and hold people accountable for achieving them, taking appropriate corrective action where necessary to ensure the achievement of team/personal objectives.
• Operations Management: Supervise others working within established operational systems.
• Promoting Customer Focus: Collaborate internally and work as the customer champion in cross‑functional teams to build strong external customer relationships.
• Key Account Management: Maintain relationships with customers, such as small‑to‑medium‑sized companies, either personally or by supervising an account management team. Work within established systems to develop solutions, generate new opportunities, and ensure all customer demands are met.
• Customer Relationship Development / Prospecting: Develop and implement a customer contact plan to communicate product launches and engage the potential customers in relevant sales campaigns to build new relationships. Act as first point of contact for customer queries and complaints and resolve them, referring complex issues to others and ensuring that the customer receives an appropriate response.
• Budgeting: Track budgets and report variances to more senior colleagues.
• Organizational Capability Building: Provide coaching to team members to develop their skills.

Skills

• Builds Networks
• Business Insight
• Collaborates
• Communicates Effectively
• Customer Focus
• Drives Results
• ures Accountability
• Interpersonal Savvy

Education

High School (Grade 12) (Required)

Closing Date

13 November 2025, 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!