Meta Community Engagement Specialist

Online Education Services; Cape Town; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A leading online education provider based in Cape Town is seeking a Community Management Specialist to support performance marketing efforts across various brands. The role entails moderating social media interactions, identifying leads, and collaborating with teams to maintain a supportive online community. Ideal candidates will have experience in social media management, excellent communication skills, and a passion for education.

Benefits

Employee Assistance Program (EAP)

Medical allowance

Commute allowance

Flexible work for genuine career-life fit

Generous annual leave

Paid maternity and paternity benefits

Professional development and mentoring

Qualifications

• Ability to adapt tone and language to different brand voices.
• Experience in customer support or community engagement roles.
• Experience in higher education or regulated industries is desirable.

Responsibilities

• Moderate comments and inboxes across Facebook and Instagram ads daily.
• Ensure timely, tone‑perfect responses.
• Identify leads in comment threads and DMs.
• Support updates to moderation guides and resources.

Skills

Social media best practices

High-volume comment moderation

Strong written communication skills

Risk awareness

Identifying sales-qualified leads

Education

Degree or diploma in communications, marketing, media

Tools

Sprout Social

Hootsuite

Job description

A leading online education provider based in Cape Town is seeking a Community Management Specialist to support performance marketing efforts across various brands. The role entails moderating social media interactions, identifying leads, and collaborating with teams to maintain a supportive online community. Ideal candidates will have experience in social media management, excellent communication skills, and a passion for education.