Merchant Growth & Retention Specialist

Yoco; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading fintech company in Cape Town is seeking a Merchant Success Consultant to engage and retain POS customers while driving growth through consultative selling. The ideal candidate has a proven track record in customer engagement, excellent communication skills, and an analytical mindset. You will foster strong relationships, surface insights, and lead campaigns to enhance customer satisfaction and loyalty. This is a dynamic role requiring adaptability and a focus on delivering exceptional results.

Qualifications

• Strong background in customer engagement or sales.
• Proven ability to build customer rapport.
• Excellent communication skills: empathetic and clear.
• Analytical mindset: able to interpret data and metrics.
• Ability to thrive in a fast-changing environment.

Responsibilities

• Acquire new POS customers and engage existing merchants.
• Document key customer insights to drive improvements.
• Lead growth campaigns and maintain quality metrics.
• Collaborate cross-functionally for team impact.
• Ensure excellent customer experience and retention.

Skills

Customer engagement

Sales experience

Analytical skills

Communication

Collaboration

Attention to detail

Customer advocacy

Job description

A leading fintech company in Cape Town is seeking a Merchant Success Consultant to engage and retain POS customers while driving growth through consultative selling. The ideal candidate has a proven track record in customer engagement, excellent communication skills, and an analytical mindset. You will foster strong relationships, surface insights, and lead campaigns to enhance customer satisfaction and loyalty. This is a dynamic role requiring adaptability and a focus on delivering exceptional results.