Merchandiser Team Leader- Western Cape

Managed People Solutions; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading retail merchandising firm is looking for a Merchandiser Team Leader in Cape Town, Western Cape. The role includes leading a team of merchandisers, ensuring products are merchandised efficiently, and maintaining strong customer relationships. Ideal candidates will have 2-3 years of merchandising experience and a valid driver’s license. Leadership skills and problem-solving abilities are essential. This position offers the opportunity to work in a dynamic environment with a focus on customer satisfaction.

Qualifications

• Must have 2-3 years experience in merchandising.
• Valid driver's license required.
• Experience in an FMCG merchandising environment is beneficial.

Responsibilities

• Lead the merchandising team to meet KPI's.
• Maintain stock according to SOP.
• Build relationships with clients and resolve issues.

Skills

Leadership

Customer communication

Inventory management

Problem-solving

Education

Grade 12

Job description

Job title: Merchandiser Team Leader- Western Cape

Job Location: Western Cape, Cape Town Deadline: December 04

Job Description

Managed People Solutions is actively seeking a skilled Merchandising Team Lead to join our team.

If you're passionate about merchandising and ready to take on a leadership role, we would love to have you on board in Cape Town, Western Cape.

Job Purpose

A Merchandising Team Leader is responsible for effectively and efficiently merchandise products in a set standard to grow company brands and visibility as well as ensure that the merchandisers designated to the Merchandising Team Leader is fulfilling their KPI's.

Responsibilities

• Greet and acknowledge customers (e.g. store managers) and consumers (e.g. shoppers)
• Count and determine stock to be merchandised as per SOP
• Draw stock requirements (e.g. fill the space immediately after entering a store) according to SOP
• Merchandise in accordance with SOP and check product quality on the shelf, stock rotation and price tag
• Keep shelf and back‑up area (e.g. storeroom) clean, tidy and uncluttered in accordance with housekeeping SOP
• Execute merchandising activities as per cycle brief
• Be polite with customer and where needed, elevate to management to resolve issues
• Feedback on customer complaints, queries and requests
• Communicate and upkeep knowledge of product and promotions according to the cycle brief
• Effectively record merchandising activities as per standard
• Execute calls as per call cycle
• Advise manager on identified opportunities in the store (e.g. Additional display and merchandising space)
• Advise manager on out of stocks as per SOP
• Ensure that an adequate amount of time is spent in trade with each merchandiser in each region
• Ensure that each merchandiser is executing effectively in trade according to the KPI's laid out by the client
• Daily monitoring of merchandisers activity to ensure that all merchandisers are achieving the targeted number of calls per merchandiser
• Ensure that merchandisers are completing their vehicle inspection surveys and that any issues identified are reported, escalated and sorted out
• Deliver customer satisfaction by managing customer communication
• This includes, recording and promptly acting upon customers complaints, queries and requests and feedback accordingly as per communication SOP and contact grid
• Actively build relationships with customers by engaging in active communication, resolving issues where required etc.
• Ensure that all escalated queries and challenges are effectively dealt with and resolved

Requirements

• Grade 12
• 2-3 years Merchandising experience
• 12 months experience in an FMCG merchandising environment (Beneficial)
• Valid Drivers License