Merchandiser Team Leader | Managed People Solutions | Western Cape

Managed People Solutions; Wes-Kaap; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading staffing agency in South Africa is seeking a skilled Merchandising Team Leader to lead a team and ensure effective product merchandising in Cape Town. The ideal candidate will have 2-3 years of merchandising experience, strong communication skills, and a valid driver's license. This role offers an opportunity to enhance brand visibility and improve customer satisfaction.

Qualifications

• 2-3 years Merchandising experience required.
• 12 months experience in FMCG merchandising is beneficial.
• Valid Driver's License is mandatory.

Responsibilities

• Manage and train a team of merchandisers.
• Ensure compliance with merchandising standards.
• Communicate effectively with customers and stakeholders.

Skills

Merchandising experience

Customer communication

Problem resolution

Education

Grade 12

Job description

Managed People Solutions is actively seeking a skilled Merchandising Team Leader to join our team. If you're passionate about merchandising and ready to take on a leadership role, we would love to have you on board in Cape Town, Western Cape.

Job Purpose

A Merchandising Team Leader is responsible for effectively and efficiently merchandise products in a set standard to grow company brands and visibility as well as ensure that the merchandisers designated to the Merchandising Team Leader is fulfilling their KPI’s.

Responsibilities

• Greet and acknowledge customers (e.g. store managers) and consumers (e.g. shoppers)
• Count and determine stock to be merchandised as per SOP.
• Draw stock requirements (e.g. fill the space immediately after entering a store) according to SOP.
• Merchandise in accordance with SOP and check product quality on the shelf, stock rotation and price tag.
• Keep shelf and back-up area (e.g. storeroom) clean, tidy and uncluttered in accordance with housekeeping SOP.
• Execute merchandising activities as per cycle brief.
• Be polite with customer and where needed, elevate to management to resolve issues. Feedback on customer complaints, queries and requests.
• Communicate and upkeep knowledge of product and promotions according to the cycle brief.
• Effectively record merchandising activities as per standard.
• Execute calls as per call cycle.
• Advise manager on identified opportunities in the store (e.g. Additional display and merchandising space).
• Advise manager on out of stocks as per SOP.
• Ensure that an adequate amount of time is spent in trade with each merchandiser in each region.
• Ensure that each merchandiser is executing effectively in trade according to the KPI’s laid out by the client.
• Daily monitoring of merchandisers activity to ensure that all merchandisers are achieving the targeted number of calls per merchandiser.
• Ensure that merchandisers are completing their vehicle inspection surveys and that any issues identified are reported, escalated and sorted out.
• Deliver customer satisfaction by managing customer communication. This includes, recording and promptly acting upon customers complaints, queries and requests and feedback accordingly as per communication SOP and contact grid.
• Actively build relationships with customers by engaging in active communication, resolving issues where required etc.
• Ensure that all escalated queries and challenges are effectively dealt with and resolved.

Requirements

• Grade 12
• 2-3 years Merchandising experience
• 12 months experience in an FMCG merchandising environment (Beneficial)
• Valid Drivers License

Should you not receive any feedback within 2 weeks after the closing date, please consider your application unsuccessful