Membership Operations - Junior Manager

The Roundtable On Sustainable Biomaterials (Rsb); Remote; ZAR 200 000 - 300 000; Full time

Job summary

A sustainable bioproduct organization is seeking a Membership Operations - Junior Manager to oversee Salesforce CRM administration and enhance membership processes. Responsibilities include automating workflows, supporting member engagement, and producing insightful reports. The ideal candidate has three years of relevant experience, is detail-oriented, and possesses strong communication skills. This full-time position allows remote work for candidates in South Africa and offers competitive salary and benefits including 30 days annual leave.

Benefits

Competitive salary

30 days of annual paid leave

Flexible working hours

Professional development opportunities

Qualifications

• Minimum three years' experience in a CRM- or operations-focused role.
• Proficient in data management tools.
• Experience in process automation and systems documentation.
• Strong organisational and communication skills.
• Ability to work independently in a multicultural team.

Responsibilities

• Manage Salesforce CRM for RSB.
• Automate workflows for member processes.
• Handle core membership admin functions.
• Respond to member queries.
• Produce reports with insights for strategy.

Skills

Salesforce experience

Data management

Organisational skills

Communication skills

Attention to detail

Tools

Excel

Google Sheets

FormAssembly

Mailchimp

Airtable

Job description

Overview

RSB is seeking a technically capable and detail-oriented Membership Operations - Junior Manager.

This role combines CRM system administration, process automation, and ongoing administrative support to ensure a seamless, high-quality experience for RSB's global community of members.

Working alongside the Membership & Events Manager and reporting to the Deputy Executive Director, this new role will manage CRM system administration, process optimisation, and digital membership tools, enabling smooth onboarding, renewal, engagement tracking, and data-driven decision-making.

This position will support RSB to continue to bring value to our members by growing our offering, ensuring clear value articulation across all platforms, and engaging stakeholders to help them access opportunities offered by their membership.

Responsibilities

Serve as the primary member-focused administrator of RSB's Salesforce CRM and associated tools, managing contact records, segmentation, engagement tracking, and reporting dashboards.

Automate workflows for onboarding, renewals, billing notifications, and platform membership tracking.

Own core membership admin functions such as status changes, billing support, and data updates, and support other functions led by the Membership & Events Manager.

Respond to member queries and support access to platforms, events, and other RSB benefits.

Liaise with finance and admin teams to support accurate invoicing and record-keeping.

Track and analyse member activity, event attendance, platform participation, and engagement levels.

Produce regular reports with insights and recommendations to support strategy and decision-making.

Ensure data accuracy, hygiene, and compliance with internal policies and external regulations.

Lead the implementation and rollout of new tools, such as a member-facing portal.

Document internal workflows and develop templates and SOPs to improve team efficiency.

Recommend and implement improvements to backend systems and processes to enhance user experience.

Work closely with the Communications team to support segmentation, email workflows, and messaging alignment.

Collaborate with the Organisational Development team on CRM architecture and GDPR compliance.

Support programme teams in tracking member access and participation across RSB platforms.

Requirements

Minimum three years' experience in a CRM- or operations-focused role, with demonstrated Salesforce experience.

Proficient in data management, including Excel or Google Sheets for reporting and analysis.

Experience in process automation, systems documentation, and stakeholder support.

Strong organisational and communication skills, with a high level of attention to detail.

Ability to work independently in a remote, multicultural team environment.

Availability for occasional regional and international travel.

Desirable Experience

Experience in membership-based organisations, associations, or NGOs.

Familiarity with tools such as FormAssembly, Mailchimp, Airtable, or equivalent.

Knowledge of GDPR or other relevant data protection frameworks.

Interest in sustainability, climate action, or the circular bioeconomy.

Benefits

Competitive salary.

Excellent holiday provision with 30 days of annual paid leave.

Annual salary adjustments for cost-of-living increases.

Flexible working hours.

Remote work in home-office with periodic in-person team meetings.

Professional development opportunities.

Important Information

Location: Home office-based for candidates already located in South Africa, Spain or UK and in possession of a valid work permit for the location (no relocation or visa sponsorship available).

Full-time.

Start Date

January

Duration

Initial 2-year contract with possibility for extension or a permanent contract.

Application Deadline : 1 December.

Seniority Level

Associate

Employment Type

Full-time

Job Function

Marketing

Industries

IT Services and IT Consulting