Member Support & Front Desk Administrator

iMasFinance Co-operative (Ltd); Noordwes; On-site; ZAR 180 000 - 240 000; Full time

Job summary

A financial services cooperative based in South Africa is seeking a Member Support Assistant to provide office administration and support in client services. The role includes managing the front desk, handling queries, and maintaining office supplies. Qualified candidates should hold a Grade 12 certificate and have at least 2 years of office administration experience. Candidates with knowledge in financial services will have an advantage. Strong communication and problem-solving skills are essential for this position.

Qualifications

• Grade 12 certificate with Mathematics and Accounting.
• Office Administration Certificate is required.
• Experience in credit management or bookkeeping is preferred.

Responsibilities

• Manage front desk and office administration.
• Handle inbound call and email queries.
• Resolve customer complaints effectively.
• Maintain office supplies and inventory.
• Support members and manage clerical duties.

Skills

Sales environment

Listening skills

Communication skills

Multi-lingual including English

Computer literate (MS office, Outlook & Excel)

Problem solving skills

Team player

Telephone etiquette

Education

Grade 12 with Mathematics and Accounting

Office Administration Certificate

Credit Management or bookkeeping qualification

Job description

A financial services cooperative based in South Africa is seeking a Member Support Assistant to provide office administration and support in client services. The role includes managing the front desk, handling queries, and maintaining office supplies. Qualified candidates should hold a Grade 12 certificate and have at least 2 years of office administration experience. Candidates with knowledge in financial services will have an advantage. Strong communication and problem-solving skills are essential for this position.