Member Support & Admin Specialist

iMasFinance; Centurion; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A financial services provider is seeking an efficient Office Administrator for their Contact Centre in Centurion. You will manage inbound and outbound customer communications while supporting office administration needs. The role requires grade 12 with Mathematics and Accounting, along with 2 years of office administration experience. Proficiency in MS Office and excellent communication skills are crucial for success. Join a dedicated team that values compliance, quality assurance, and exceptional service delivery.

Qualifications

• Grade 12 with Mathematics and Accounting is mandatory.
• Office Administration Certification or equivalent is required.
• Experience in Credit Management or bookkeeping is an advantage.

Responsibilities

• Manage inbound and outbound calls to customers/members.
• Handling inbound call and email queries.
• Resolve complaints and manage customer service experience.
• Support members with administration and clerical duties.
• Ensure adherence to policies and procedures.
• Participate in team learning initiatives.

Skills

Knowledge of the financial industry & quality assurance

Excellent telephonic and writing skills

Time management

Organized

Attention to detail

Problem solving

Listening skills

Communication skills

Multi-lingual including English

Computer literate (MS office, Outlook & Excel)

Team player

Must be able to perform under pressure

Education

Grade 12 with Mathematics and Accounting

Office Administration Certificate or equivalent

Credit Management or bookkeeping qualification

Job description

A financial services provider is seeking an efficient Office Administrator for their Contact Centre in Centurion. You will manage inbound and outbound customer communications while supporting office administration needs. The role requires grade 12 with Mathematics and Accounting, along with 2 years of office administration experience. Proficiency in MS Office and excellent communication skills are crucial for success. Join a dedicated team that values compliance, quality assurance, and exceptional service delivery.