Medical Software Support Agent

Elle; Pretoria; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A health-tech company in Pretoria is seeking a Software Support Professional to provide on-site assistance for medical billing software. The ideal candidate has 2-4 years of sales experience, is tech-savvy, and is fluent in English. This full-time role offers a competitive salary and opportunities for career growth.

Benefits

Competitive salary and commission structure

Fleet card, mobile phone, and laptop

Opportunities for career growth and development

Qualifications

• 2-4 years of sales experience with a proven track record.
• Experience in the medical billing industry is advantageous.
• Own car that can be used for work purposes.
• Valid driver's license.
• Fluent in English.

Responsibilities

• Provide on-site support for web-based medical billing software.
• Build relationships with practice staff and answer their questions.
• Troubleshoot technical issues and provide solutions.
• Train practice staff on usage of services.
• Provide feedback on customer needs and product improvements.

Skills

Customer Service

Technical Troubleshooting

Communication

Organizational Skills

Education

Tertiary qualifications

Job description

Elle Health is a healthcare technology company.

Overview

Our goal is to reduce the administrative burden of running a successful medical practice using innovation and technology. We are looking for a senior energetic, driven, and smart software support professional in Pretoria to join our rapidly growing health‑tech team.

Responsibilities

• Visiting medical practices in Gauteng to provide on‑site support for Elle's web‑based medical billing software.
• Building relationships with practice staff and answering their questions about Elle's services.
• Troubleshooting technical issues and providing solutions.
• Training practice staff on how to use Elle's services effectively.
• Providing feedback to the Elle team on customer needs and product improvements.

Ideal Candidate Characteristics

• Passion for Customer Service – enjoy interacting with customers and helping them resolve issues.
• Tech‑savvy – capable of troubleshooting technical computer software problems.
• Energetic – positive attitude and high energy.
• Competitive – competitiveness is part of your DNA.
• Intelligent – smart and open to continuously improving yourself and your team's processes.
• People Person – enjoy forming and maintaining relationships.
• Strong Communicator – strong verbal and written communication skills.
• Organized – very organized in multiple aspects.

Requirements

• 2‑4 years of sales experience with a proven track record.
• Experience in the medical billing industry is advantageous.
• Own car that can be used for work purposes.
• Valid driver's license.
• Tertiary qualifications are beneficial.
• Fluent in English.

Additional Languages

Additional languages are advantageous.

Compensation and Benefits

• Competitive salary with a commission structure.
• Fleet card, mobile phone, and laptop.
• Opportunities for career growth and development.

Job Type

Full‑time

Pay

R

Work Location

In person