Medical Scheduling Coordinator / Agent - Est Working Hours (Remote)

Ista Solutions; Gauteng; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A healthcare service provider in South Africa is seeking a highly organized Medical Scheduling Coordinator to manage patient appointments remotely. The ideal candidate should have 2-3 years of experience in healthcare scheduling and exceptional communication skills. Responsibilities include coordinating schedules and servicing as the main contact between patients and healthcare providers. This full-time role requires strong attention to detail and problem-solving capabilities.

Qualifications

• 2–3 years' experience in scheduling and coordination, preferably within healthcare or home care services.
• Strong organizational skills.
• Ability to manage multiple tasks effectively.

Responsibilities

• Schedule and manage appointments for patients.
• Serve as the primary contact for patients and healthcare providers.
• Maintain accurate records of patient appointments.
• Collaborate with home care teams for patient needs.
• Address scheduling conflicts and find solutions.
• Enter and update patient information in the system.
• Ensure compliance with healthcare regulations.

Skills

Exceptional communication skills

Ability to prioritize

Multi-tasking in a fast-paced environment

Attention to detail

Problem solving

Proficient in Microsoft Office

Job description

Overview

ISTA Personnel Solutions South Africa, is in search of a highly organized and detail-oriented Medical Scheduling Coordinator / Agent to join their team in South Africa, working remotely.

In this role, you will be part of a call centre and responsible for coordinating medical appointments, managing schedules, and ensuring seamless communication between patients, healthcare providers, and home care teams.

The ideal candidate will have experience in medical scheduling.

Hours and technical requirements

Working Hours : EST hours (15 :

• : 00 SA time), Mon–Fri.

SA working times are subject to change depending on daylight savings.

Internet : Fixed fibre line with minimum speeds of 25 Mbps for both upload and download; capable of supporting a wired Ethernet connection.

Power backup : Must have a power backup solution to manage loadshedding or power outages.

Responsibilities

Appointment Coordination : Schedule and manage appointments for patients, ensuring resources and personnel are available.

Communication : Serve as the primary point of contact for patients, families, and healthcare providers, providing updates and addressing scheduling concerns.

Patient Management : Maintain accurate and up-to-date records of patient appointments, medical needs, and preferences.

Home Care Coordination : Collaborate with home care teams to ensure patient needs are met and that all appointments are scheduled in a timely manner.

Problem Solving : Address scheduling conflicts or issues as they arise, finding solutions that work for both the patient and healthcare provider.

Data Entry : Enter and update patient information in the scheduling system with precision.

Compliance : Ensure scheduling practices comply with relevant healthcare regulations and privacy laws.

Requirements

2–3 years' experience in scheduling and coordination, preferably within a healthcare or home care services

Exceptional communication skills

Ability to prioritize and multi-task in a fast-paced environment

Strong attention to detail and organized

Problem solver

Proficient in Microsoft Office

If you are not contacted within 14 working days, please consider your application unsuccessful.

Details

Seniority level : Entry level

Employment type : Full-time

Job function : Customer Service

Industries : IT Services and IT Consulting