Medical Scheduling Coordinator / Agent - EST Working Hours (Remote)

ISTA Personnel Solutions; Gauteng; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A healthcare service provider is seeking a Medical Scheduling Coordinator to work remotely in South Africa. The role involves coordinating medical appointments, managing communication between patients and providers, and maintaining accurate scheduling records. Ideal candidates will have 2-3 years of scheduling experience in a healthcare environment and strong organizational skills. This position requires working EST hours.

Qualifications

• 2-3 years' experience in scheduling and coordination, preferably within a healthcare or home care services.
• Must have strong organizational skills.
• Experience in managing patient appointments and communications.

Responsibilities

• Schedule and manage appointments for patients.
• Serve as the primary point of contact for patients and providers.
• Maintain accurate records of patient appointments and needs.
• Collaborate with home care teams to address patient needs.
• Address scheduling conflicts and provide solutions.
• Input patient information with attention to detail.
• Ensure compliance with healthcare regulations.

Skills

Scheduling and coordination experience

Exceptional communication skills

Ability to prioritize and multi-task

Strong attention to detail

Problem solving

Proficient in Microsoft Office

Job description

ISTA Personnel Solutions South Africa , is in search of a highly organized and detail-orientated Medical Scheduling Coordinator / Agent to join their team in South Africa, working remotely. In this role, you will be part of a call centre and responsible for coordinating medical appointments, managing schedules, and ensuring seamless communication between patients, healthcare providers, and home care teams. The ideal candidate will have experience in medical scheduling.

PLEASE NOTE

• Working Hours : This role requires you to work EST hours) (This is from 15h00pm - midnight SA time), Mon - Fri. (SA working times are subject to change depending on daylight savings.)
• Internet (fibre) : Candidates must possess a fixedfibre linewith a minimum speed of 25Mbpsfor both upload and download, capable of supporting awired Ethernet connection
• Power backup : Candidates must have a power backup solutionto manageloadsheddingorpower outages.

Key Responsibilities

• Appointment Coordination : Schedule and manage appointments for patients, ensuring that all necessary resources and personnel are available.
• Communication : Serve as the primary point of contact for patients, families, and healthcare providers, providing updates and addressing any scheduling concerns.
• Patient Management : Maintain accurate and up-to-date records of patient appointments, medical needs, and preferences.
• Home Care Coordination : Collaborate with home care teams to ensure that patient needs are met and that all appointments are scheduled in a timely manner.
• Problem Solving : Address scheduling conflicts or issues as they arise, finding solutions that work for both the patient and healthcare provider.
• Data Entry : Input and update patient information in the scheduling system with precision and attention to detail.
• Compliance : Ensure that all scheduling practices comply with relevant healthcare regulations and privacy laws.

Requirements

Skills

• 2-3 years' experience in scheduling and coordination, preferably within a healthcare or home care services
• Exceptional communication skills
• Must be able to prioritize and multi-task in a fast-paced environment
• Strong attention to detail and organized
• Problem solver
• Must be proficient in Microsoft Office

If you are not contacted within 14 working days, please consider your application unsuccessful.