Medical Scheduling Coordinator / Agent - Est Working Hours (Remote)

Ista Solutions; Cape Town; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A healthcare service provider is looking for a highly organized Medical Scheduling Coordinator to work remotely from Cape Town, South Africa. The role involves coordinating medical appointments, maintaining records, and ensuring communication between patients and healthcare providers. Ideal candidates should have 2–3 years of scheduling experience, strong communication, and organizational skills. Position offers full-time employment within a dynamic industry.

Qualifications

• 2–3 years' experience in scheduling and coordination, preferably within healthcare.
• Exceptional communication skills are essential.
• Ability to prioritize and multi-task in a fast-paced environment.

Responsibilities

• Schedule and manage appointments for patients.
• Serve as the primary point of contact for patients and healthcare providers.
• Enter and update patient information in the scheduling system.

Skills

Organizational skills

Communication skills

Problem-solving skills

Attention to detail

Tools

Microsoft Office

Job description

Overview

ISTA Personnel Solutions South Africa, is in search of a highly organized and detail-oriented Medical Scheduling Coordinator / Agent to join their team in South Africa, working remotely.

In this role, you will be part of a call centre and responsible for coordinating medical appointments, managing schedules, and ensuring seamless communication between patients, healthcare providers, and home care teams.

The ideal candidate will have experience in medical scheduling.

Hours and technical requirements

Working Hours : EST hours (15 :

• : 00 SA time), Mon–Fri.

SA working times are subject to change depending on daylight savings.

Internet : Fixed fibre line with minimum speeds of 25 Mbps for both upload and download; capable of supporting a wired Ethernet connection.

Power backup : Must have a power backup solution to manage loadshedding or power outages.

Responsibilities

Appointment Coordination : Schedule and manage appointments for patients, ensuring resources and personnel are available.

Communication : Serve as the primary point of contact for patients, families, and healthcare providers, providing updates and addressing scheduling concerns.

Patient Management : Maintain accurate and up-to-date records of patient appointments, medical needs, and preferences.

Home Care Coordination : Collaborate with home care teams to ensure patient needs are met and that all appointments are scheduled in a timely manner.

Problem Solving : Address scheduling conflicts or issues as they arise, finding solutions that work for both the patient and healthcare provider.

Data Entry : Enter and update patient information in the scheduling system with precision.

Compliance : Ensure scheduling practices comply with relevant healthcare regulations and privacy laws.

Requirements

2–3 years' experience in scheduling and coordination, preferably within a healthcare or home care services

Exceptional communication skills

Ability to prioritize and multi-task in a fast-paced environment

Strong attention to detail and organized

Problem solver

Proficient in Microsoft Office

If you are not contacted within 14 working days, please consider your application unsuccessful.

Details

Seniority level : Entry level

Employment type : Full-time

Job function : Customer Service

Industries : IT Services and IT Consulting