Medical Sales Representative

Sandoz; Gauteng; On-site; ZAR 300 000 - 600 000; Full time

Job summary

A leading pharmaceutical company in South Africa is seeking a professional to drive customer engagement and sales performance. The role involves identifying high-potential customers, building relationships, and implementing solutions that meet customer needs. The ideal candidate has experience in sales within healthcare and strong skills in account management and communication. A fluent English speaker is required for this position, which fosters collaboration and ethical practices.

Qualifications

• Established network to target customer group desirable.
• Experience in sales within healthcare, pharma, or related businesses.
• Fluent in English.

Responsibilities

• Identify and prioritize high-potential customers through data analysis.
• Drive sales performance through positive customer experiences.
• Engage in value-based conversations to understand customer challenges.
• Personalize customer engagement journeys by reflecting preferences.
• Collaborate with HCPs to develop sustained partnerships.
• Deliver memorable customer-centric experiences.
• Establish relationships with opinion leaders to improve the patient journey.
• Gather insights to understand customer importance.
• Translate customer feedback into actions that exceed expectations.
• Leverage data to prioritize and adjust customer interaction plans.
• Share customer insights with internal stakeholders.
• Collaborate with teams to implement solutions for unmet needs.
• Act as a trusted partner to create value-add solutions.

Skills

Account Management

Commercial Excellence

Communication Skills

Compliance

Conflict Management

Cross-Functional Coordination

Customer Insights

Ethics

Influencing Skills

Negotiation Skills

Selling Skills

Technical Skills

Job description

Major accountabilities

• Drive Competitive Sales Growth - Identify and prioritize high‑potential customers through data analysis (HCPs and stakeholders) who influence prescription decisions
• Drive sales performance through the skillful orchestration of positive customer experiences
• Engage and Build Relationships - Engage in value‑based conversations (in‑person and virtually) to understand critical customer challenges, decision‑drivers, pain points and opportunities
• Personalize and orchestrate customer engagement journeys for target HCPs by reflecting customer preferences, leveraging available content and multiple engagement channels
• Build engagement by working in partnership with HCPs to develop a sustained collaboration over time for Sandoz
• Deliver memorable, customer‑centric experiences beyond clinical differentiation by listening to their needs and understanding their healthcare environment
• Establish effective working relationships with opinion leaders and top medical influencers (at territory level) and challenge current behaviors in order to improve the patient journey (right patient, right time)
• Develop Deep Customer Insights and Understanding - Gather insights on the customer's business to uncover what is important to them
• Follow up on customer feedback and translate responses into actions that create additional value and exceed expectations
• Leverage available data sources to create, dynamically prioritize and adjust relevant territory, account and customer interaction plans
• Share customer insights with relevant internal stakeholders on an ongoing basis to support the development of product‑and indication‑related content, campaigns and interaction plans
• Deliver Value to Customers and Patients - Collaborate compliantly with cross‑functional teams to design and implement solutions that address unmet customer and patient needs
• Act as a trusted partner to the customer for the purpose of helping them run their business; listen to learn; strive to deepen the relationship in a compliant and ethical manner; position themselves to create value‑add solutions

Act with integrity and honesty by treating customers and colleagues in a transparent and respectful manner with clear intent. When facing ethical dilemmas, do the right thing and speak up when things don't seem right. Live by Sandoz Code of Ethics and Values and Behaviors.

Key performance indicators

To be populated at local level, based on the guidance that will follow from I Field Engagement Performance Management Council outcomes.

Minimum Requirements

• Work Experience: Established Network to target Customer Group desirable.
• Sales in Healthcare / Pharma / related business.
• Skills: Account Management, Commercial Excellence, Communication Skills, Compliance, Conflict Management, Cross‑Functional Coordination, Customer Insights, Ethics, Healthcare Sector, Influencing Skills, Negotiation Skills, Selling Skills, Technical Skills.
• Languages: English.