Medical Receptionist - Nelspruit

Guardian Recruiting (Pty) Ltd; Mbombela; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A medical practice in Mbombela seeks a competent administrator to support a General Surgeon. Key responsibilities include managing appointments, billing, and liaising with patients and suppliers. Candidates must have medical reception experience, be organized, and be able to converse in English and Afrikaans. A driver's license and own vehicle are required. This role is essential for ensuring smooth operation within the practice.

Qualifications

• Completed Matric or equivalent.
• Driver's licence and own vehicle required.
• Proven medical reception/administration experience.
• Clear credit and criminal records are non-negotiable.
• Ability to converse in both English and Afrikaans is essential.

Responsibilities

• Answer calls professionally and courteously.
• Manage patient appointment bookings.
• Assist with billing and payment collection.
• Liaise with doctors and suppliers.
• Maintain supplier contracts and agreements.

Skills

Medical reception experience

Strong communication skills

Proficiency in English and Afrikaans

Organizational skills

Education

Completed Matric or equivalent

Tools

Vericlaim

Job description

Job Specification

A General Surgeon is opening up a new practice in Nelspruit and requires a competent and strong administrator to support his practice.

Reception

Answering calls in a professional, courteous, and efficient manner.

Take messages and ensure they are actioned by relevant person.

Maintain the issue logbook for all messages and matters that arise on a daily basis.

Assist with phone, email or sms patients with feedback from doctor regarding messages left.

Assist with managing the diary – booking patient appointments, communicate billing policy to all new patients.

Assist with preparing all files for following day’s appointments.

Welcome patients arriving in a friendly and professional manner, communicate time delays to manage client expectations.

Assist with checking that all patient details on file are still up to date and obtain new details if relevant.

Open accounts and capture all relevant information accurately on system for new patients.

Assist with contacting other doctors to obtain notes and referral letters if needed for a patient’s visit.

Assist with obtaining patient results and related correspondence (lab results, radiology).

Ensuring patients get the relevant information and forms needed when they need to have an in-room procedure, an operation and to be hospitalised.

Providing quotations for all patient procedures.

Prepare the theatre list bookings and pre-authorisations.

Assist with arranging the Anaesthetist and Assistant for surgeries.

Ensure all clinical notes are captured on the patient files post-surgery.

Keeping track of Assistant fees and payments made to them.

Keeping track of cases where the doctor has assisted in surgeries.

Assist with doctors’ reports, thank you letters (where necessary).

Keeping track of pharmacy accounts and stock per Doctor.

Accounts

Bill patients accordingly and collect payment where necessary.

Accept money (cash or card) write receipts.

Allocate patient payments.

Ensure all theatre billings have been completed by the doctor within 48 hours.

Liaise with the Bureau on patient-related queries and assist with debt collection.

Month-end processing.

Daily banking given to the doctor.

Maintain Petty Cash.

Maintain attendance register.

General

Schedule all admin-related appointments with the doctor and the various service providers.

Liaise with contractors such as hospital technical department, IT specialists, Suppliers.

Maintain all supplier contracts and agreements.

Ordering stock from various places : pharmacies, stationers.

Support of various marketing initiatives.

Assist the doctor with all office admin-related tasks.

Maintaining the CPD register.

Minimum Requirements

Completed Matric or equivalent.

Driver's Licence and own vehicle.

Proven medical reception / administration experience and familiarity with medical terminology.

Clear credit and criminal records are non-negotiable.

Experience on Vericlaim is hugely beneficial.

Ability to converse in both English and Afrikaans are essential.