Medical Receptionist

HR Genie; Alberton; On-site; ZAR 120 000 - 150 000; Full time

Job summary

A healthcare provider in Alberton is looking for a Medical Receptionist to join their supportive team. The role involves managing patient interactions, capturing information, and processing payments with a focus on compassionate care. Applicants should have a Grade 12 qualification and 2-3 years of experience in a high-pressure environment. This role offers opportunities for professional growth and a collaborative atmosphere.

Benefits

Comprehensive onboarding

Career development opportunities

Competitive salary package

Supportive team environment

Qualifications

• Intermediate knowledge of Word, Excel, and Outlook.
• 2 - 3 years experience in a professional high-pressure environment.
• Knowledge of medical aid and PMB rules beneficial.
• Understanding of POPI Act regulations in healthcare advantageous.
• Reliable transport is non-negotiable.

Responsibilities

• Acknowledge and assist patients warmly and courteously.
• Capture patient information accurately and efficiently.
• Verify medical aid benefits and process co-payments.
• Book patients for imaging exams, providing prep instructions.
• Resolve telephonic inquiries and maintain patient documentation.

Skills

Customer service

Communication skills

Empathy

Attention to detail

Education

Grade 12

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job Title

Medical Receptionist

Location

Alberton

Our Values

Customer Focused, Communication, Commitment, Continuous Improvement, Value our Colleagues and Ethical Behaviour.

Overview

Diagnostic Radiological Services Inc. is looking for passionate, skilled professionals to join a fast‑paced, supportive environment where teamwork and compassion are at the heart of everything we do.

Benefits

• Comprehensive onboarding and support.
• A collaborative environment and commitment to continuous team development through Arbinger training and principles.
• An opportunity to grow and expand your skills, constantly challenging yourself and advancing your career.
• A competitive salary package and benefits.

Typical Day

Receiving patients in a friendly and welcoming manner, capture and / or update their information on the system, provide quotes for exams, take co-payment / short or private payments, provide info for the preparation of exams, handle queries, print patient reports.

Minimum Requirements

• Grade 12
• Intermediate Word, Excel, Outlook
• 2 - 3 years experience in a professional high-pressure environment
• Knowledge of medical aid and PMB rules will be beneficial.
• Knowledge of the POPI Act regulations for healthcare will be beneficial
• Own reliable transport, non‑negotiable

Main Responsibilities

• Acknowledge all patients with warmth and friendliness, showing empathy where needed
• Capture all patient info correctly, checking info as you type (must be able to capture at least 6 patients per hour)
• Check medical aid benefits
• Do quotes for all exams and take co‑payments / short payments by medical aids
• Ensure you understand and follow the protocol for emergency patients, ensure terms and conditions are signed.
• Book patients for CT & MRI scans and provide prep info for CT & MRI exams
• Obtain Authorization for all examinations.
• Process payments for all private patients, walk‑in or in‑hospital patients, allocate payments to correct invoices
• Obtain and scan in all relevant WCA documents for workplace injuries / diseases
• Scan and attach all relevant documents to the correct patient profile
• Resolving telephonic enquiries
• Work hand in hand with the Radiography Team Leader and Head Office staff to ensure an efficient and affective workflow between all departments
• Participate in monthly staff meetings / small group meetings and make suggestions for improvement

Hours of Work

Shift rotation on a weekly basis: 07h00 16h00, 7h30 16h30, 08h00 17h00, 08h30 17h30 & 09h30 18h00
Weekend Overtime every 4th week
Saturday 08h00 18h00 (time off given the morning and OT payment for afternoon).
Sunday 08h00 18h00 (paid as OT).

Diversity and Inclusion

We encourage differently abled people to apply and support an inclusive work environment. A reasonable range of mobility is however essential in the medical field, including support staff.

Why Choose Us?

At Diagnostic Radiological Services Inc, we focus on compassionate patient care and strong teamwork. We offer a supportive, connected work environment that is fast‑paced but less formal, with directors who are hands‑on and closely involved with the team. We have many long serving employees, celebrating 10, 15, 20 and a few 30 years of service. We are proud to partner with the University of Johannesburg in training clinical staff and maintain an open‑door policy, with a flat management structure. We are working to integrate Arbinger principles throughout our organization, helping us cultivate a mindset of growth, collaboration, and mutual respect. Ready to make a difference? Apply today to become part of a team that cares about your success and well‑being.

Kindly Note

We will retain your CV and personal information for future suitable vacancies. If you object to your information being kept, please indicate your objection and we will carefully discard all your information.