Medical Receptionist

Genie; Alberton; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A healthcare provider in Alberton is looking for a Medical Receptionist to join their dynamic team. You will handle patient interactions, manage records, and ensure efficient workflows alongside the Radiography Team. Candidates should have Grade 12, relevant experience, and a customer-focused attitude. The role offers a supportive work environment, competitive salary, and opportunities for growth.

Benefits

Comprehensive onboarding and support

Collaborative environment

Opportunity for career growth

Qualifications

• 2–3 years’ experience in a professional high-pressure environment.
• Knowledge of medical aid and PMB rules will be beneficial.
• Knowledge of the POPI Act regulations for healthcare will be beneficial.
• Own reliable transport, non-negotiable.

Responsibilities

• Acknowledge all patients with warmth and friendliness.
• Capture all patient info correctly, checking info as you type.
• Book patients for CT & MRI scans and provide prep info.
• Process payments for all private patients.
• Resolve telephonic enquiries and collaborate with the Radiography Team.

Skills

Customer service

Empathy

Communication

Education

Grade 12

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job Title

Medical Receptionist

Location

Alberton

Our Values

Customer Focused, Communication, Commitment, Continuous Improvement, Value our Colleagues and Ethical Behaviour.

Overview

Joining a dynamic team where you can make a real impact in patient care? Diagnostic Radiological Services Inc. are looking for passionate, skilled professionals to join our fast‑paced, supportive environment where teamwork and compassion are at the heart of everything we do.

We Offer

• Comprehensive onboarding and support.
• A collaborative environment and commitment to continuous team development through Arbinger training and principles.
• An opportunity to grow and expand your skills, constantly challenging yourself and advancing your career.
• A competitive salary package and benefits.

Typical Day as a Receptionist

Receiving patients in a friendly and welcoming manner, capturing and updating their information on the system, providing quotes for exams, taking co‑payment/short or private payments, giving information for the preparation of exams, handling queries, printing patient reports.

Minimum Requirements

• Grade 12.
• Intermediate Word, Excel, Outlook.
• 2–3 years’ experience in a professional high‑pressure environment.
• Knowledge of medical aid and PMB rules will be beneficial.
• Knowledge of the POPI Act regulations for healthcare will be beneficial.
• Own reliable transport, non‑negotiable.

Main Responsibilities

• Acknowledge all patients with warmth and friendliness, showing empathy where needed.
• Capture all patient info correctly, checking info as you type (must be able to capture at least 6 patients per hour).
• Check medical aid benefits.
• Do quotes for all exams and take co‑payments/short payments by medical aids.
• Ensure you understand and follow the protocol for emergency patients, ensure terms and conditions are signed.
• Book patients for CT & MRI scans and provide prep info for CT & MRI exams.
• Obtain Authorization for all examinations.
• Process payments for all private patients, walk‑in or in‑hospital patients, allocate payments to correct invoices.
• Obtain and scan in all relevant WCA documents for workplace injuries / diseases.
• Scan and attach all relevant documents to the correct patient profile.
• Resolving telephonic enquiries.
• Work hand in hand with the Radiography Team Leader and Head Office staff to ensure an efficient and effective workflow between all departments.
• Participate in monthly staff meetings / small group meetings and make suggestions for improvement.

Hours of Work

Shift rotation on a weekly basis: 07h00 – 16h00, 07h30 – 16h30, 08h00 – 17h00, 08h30 – 17h30 & 09h30 – 18h00.
Weekend Overtime – every 4th weekend: Saturday 08h00 – 18h00 (time off given the morning and OT payment for afternoon). Sunday 08h00 – 18h00 (paid as OT).

Inclusive Hiring

We encourage differently abled people to apply. We support an inclusive work environment and welcome applications from individuals with disabilities. A reasonable range of mobility is however essential in the medical field, including support staff.

Why Choose Us?

At Diagnostic Radiological Services Inc, we focus on compassionate patient care and strong teamwork. We offer a supportive, connected work environment that’s fast paced but less formal, with directors who are hands‑on and closely involved with the team. We have many long serving employees, celebrating 10, 15, 20, and a few 30 years of service. We are proud to partner with the University of Johannesburg in training clinical staff and maintain an open‑door policy, with a flat management structure. We’re working to integrate Arbinger principles throughout our organisation, helping us cultivate a mindset of growth, collaboration, and mutual respect. Ready to make a difference? Apply today to become part of a team that cares about your success and well‑being.

Kindly note: we will retain your CV and personal information for future suitable vacancies. If you object to your information being kept, please indicate your objection and we will carefully discard all your information.