Medical Billing Administrator (USA Healthcare) - Half day EST Hours (Remote)

ISTA Personnel Solutions; Gauteng; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A healthcare services provider based in South Africa is seeking a Medical Billing Administrator & Customer Service specialist to manage patient intake, coordinate logistics, and handle billing tasks. Ideal candidates will have experience in Medicaid billing and a strong understanding of U.S. healthcare systems. This is a fully remote position requiring reliable internet and power backup.

Benefits

Flexible working hours

Remote work environment

Qualifications

• Experience in Durable Medical Equipment (DME) or a related healthcare billing setting.
• Hands-on Medicaid billing experience.
• Strong understanding of U.S. healthcare systems and billing processes.

Responsibilities

• Handle customer service and patient intake calls with professionalism and empathy.
• Schedule equipment deliveries and coordinate with logistics as needed.
• Communicate with insurance companies regarding authorizations, billing, and claims.
• Manage Accounts Payable (AP) and Accounts Receivable (AR) tasks.
• Use Excel to export, review, and track billing data.

Skills

Customer service professionalism

Attention to detail

Communication skills

Multitasking

Tools

MS Office

Excel

Outlook

Job description

Role Overview :

As the Medical Billing Administrator & Customer Service specialist, you’ll play a key role in managing patient intake, scheduling deliveries, communicating with medical insurance companies, and handling accounts payable and accounts receivable related tasks. This role requires strong organizational skills, attention to detail, and familiarity with U.S. healthcare billing — particularly Medicaid.

You’ll be the go-to person ensuring smooth coordination between the company’s retail operations, customers, and insurance partners.

PLEASE NOTE :

• Working Hours : This role requires you to work EST hours Mon - Fri from 9:30am to 1:30pm EST (16h30 to 20h30 South African time - subject to change in accordance with daylight savings in the United States as well as the operational requirements of the Company).
• You will be required to work on both South African and US public holidays (compensation for SA public holidays in accordance with the BCEA).
• Internet Requirements : A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
• Power Backup : A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
• Work Environment : This is a fully remote working role.

Key Responsibilities :

• Handle customer service and patient intake calls with professionalism and empathy.
• Schedule equipment deliveries and coordinate with logistics as needed.
• Communicate with insurance companies regarding authorizations, billing, and claims.
• Manage Accounts Payable (AP) and Accounts Receivable (AR) tasks, including sending claims to collections when necessary.
• Use Excel to export, review, and track billing data.
• Support general back-office administrative functions as assigned.

Requirements

Industry Experience (Required) :

• Experience in Durable Medical Equipment (DME) or a related healthcare billing setting.
• Hands‑on Medicaid billing experience.
• Strong understanding of U.S. healthcare systems and billing processes.

Soft Skills :

• Excellent verbal and written communication skills.
• Highly organized, detail‑oriented, and able to multitask effectively.
• Dependable, proactive, and solution‑focused.

Technical Skills :

• Proficient in basic computer navigation, MS Office, and Outlook.
• Working knowledge of Excel (exporting and organizing data).

If you are not contacted within 14 working days, please consider your application unsuccessful.