Medical Authorization & Admin Clerk

Cancercare SA; Vredenburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A healthcare service provider in South Africa is seeking a skilled administrative professional to coordinate authorization processes and support patient care. The ideal candidate must possess excellent communication, organizational, and problem-solving skills. Strong computer literacy is required, with a focus on compassion and attention to detail. This role is essential for maintaining a smooth workflow and supporting the unit's operations.

Qualifications

• Excellent time management and organizational skills.
• Strong verbal and written communication skills.
• Ability to handle patient concerns and resolve conflicts.
• Strong computer literacy for administrative tasks.
• Attention to detail and accuracy.
• Ability to maintain a friendly and compassionate demeanor.

Responsibilities

• Ensure the efficient coordination of the authorization process.
• Provide professional administrative and financial support.
• Enable a smooth workflow and effective patient care.

Skills

Time management

Strong communication

Problem-solving

Computer Skills

Attention to detail

Customer Service

Tools

Microsoft Office Suite

Electronic Health Records

Job description

As a professional all services delivered needs to be in line with the Cancercare values, of CARE. Each task needs to be consistently executed whilst at all times displaying a positive influence on all stakeholders and within the general working environment. It is expected from the employee to deliver all tasks reflecting a willingness to operate outside the scope of the job description as per operational requirements. The factors below cannot therefore be reviewed in isolation.

To display the company values: C - Compassion, A - Accountability, R – Respect, E – Ethics (CARE)

Job Purpose

To ensure the efficient coordination of the authorization process and provide accurate, professional administrative and financial support to the unit, enabling a smooth workflow, effective patient care, and alignment with Cancercare’s CARE values.

Skills

• Time management and organizational skills - Excellent time management and organizational skills are needed to optimize provider schedules, manage patient flow, and meet deadlines.
• Strong communication (verbal and written) - Strong verbal and written communication skills are necessary for interacting with patients, colleagues, and for documenting information accurately.
• Problem-solving and analytical ability - The ability to handle patient concerns, resolve conflicts, and troubleshoot issues that arise in a busy office environment is important.
• Computer Skills - Strong computer literacy, including Microsoft Office Suite and specific EHR systems, is vital for administrative tasks.
• Attention to detail and accuracy
• Planning and prioritization skills
• Customer Service - The ability to greet patients, answer questions professionally, and maintain a friendly and compassionate demeanor is key.

Knowledge

• Medical Terminology
• Electronic Health Records
• Medical aid processes, billing, and patient administration

Personal Attributes

• Emotional resilience and accountability
• Integrity, loyalty, and initiative
• Compassion and respect
• Team-oriented with a strong work ethics