Mechanical/Electrical Engineer - Technical Sales And Support Manager

Kerry Kopp Recruitment; Pietermaritzburg; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading recruitment agency is seeking an experienced Engineering Sales Support Manager for a manufacturing operation in KwaZulu-Natal. The role involves building customer relationships and managing sales budgets, while also addressing technical service requests. Candidates must hold an engineering degree and have prior technical sales experience. This position promises a challenging yet rewarding career in a dynamic industry.

Qualifications

• Minimum engineering degree required; other degrees not acceptable.
• Must have prior sales experience in a technical field.
• Must be organized and able to build customer relationships.

Responsibilities

• Build strong relationships with customers.
• Manage sales budget and gross margins.
• Respond effectively to customer technical service requests.
• Conduct preventative maintenance and audits on customer equipment.

Skills

Technical sales experience

Excel skills

Relationship building

Self-motivated

Professional English communication

Education

Engineering Degree (BTech or BSc Mechanical or Electrical/Mechatronics)

Job description

Engineering Sales Support Manager - Packaging

A leading manufacturing operation in the packaging industry is seeking an experienced Technical Sales & Support Manager to join their team in Howick. This pivotal role reports directly to the Divisional Executive.

Qualifications

• Engineering Degree (BTech or BSc Mechanical or Electrical/Mechatronics only). Note: Civil, Structural, Process, Industrial or Chemical Engineering will not qualify
• Previous sales experience in a technical sales role
• Must be organized & have the ability to build relationships with all levels of management at our customers
• Excel skills, and ability to generate reports and work with numbers when needed
• Highly self-motivated, energetic and ability to motivate others
• Proficiency in English, read, write, and ability to communicate professionally
• Own car and driver\'s license essential

Key Responsibilities

• Build strong relationships with customers personally and professionally
• Managing your sales budget and gross margins
• Attending to customer complaints effectively and responding within 24 hours
• Respond to customers\' technical service requests, troubleshooting technical issues and identifying the fault, ensuring root cause is fixed
• Preventative maintenance programmes and visiting customers to do audits on their equipment
• Identification and achievement of measurable technical and process developments and improvements
• Liase between customer, planning and internal sales to ensure accurate forecasting
• To really understand the customer\'s business and provide them with packaging solutions, not just bottles

Please note that only qualified candidates will be shortlisted and only shortlisted candidates will be contacted.