Master Service Advisor

Sydsen Group (Pty) Ltd; Sandton; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A reputable dealership in Sandton is seeking a Master Service Advisor. This role requires 3–5 years of experience, a strong technical understanding of vehicle maintenance, and exceptional customer service skills. You will manage the full service process, ensuring quality and customer satisfaction while efficiently coordinating with workshop technicians.

Qualifications

• Minimum 3–5 years of experience as a Service Advisor.
• Strong technical background and understanding of vehicle systems.
• Valid driver's license.

Responsibilities

• Greet customers and assess their service requirements.
• Coordinate with workshop technicians for job scheduling.
• Prepare quotations and obtain customer authorizations.
• Conduct final checks to ensure quality standards.

Skills

Customer service skills

Technical understanding of vehicle maintenance

Problem-solving skills

Communication skills

Tools

Dealership management systems (Kerridge, Automate)

Job description

Overview

We are seeking an experienced Master Service Advisor to join a reputable dealership team.

The ideal candidate will have a strong technical understanding of vehicle maintenance and repair, exceptional customer service skills, and the ability to manage the full service process from booking to delivery.

Key Responsibilities

• Greet customers and assess their service requirements
• Accurately capture customer concerns and translate them into repair orders
• Provide technical advice and explain recommended repairs and maintenance
• Coordinate with workshop technicians to ensure efficient job scheduling and workflow
• Maintain communication with customers regarding job progress and costs
• Prepare quotations and obtain customer authorizations
• Conduct final checks and ensure vehicles meet quality standards before delivery
• Upsell additional products or services where appropriate
• Handle warranty claims and liaise with OEM representatives as required
• Maintain accurate documentation and ensure compliance with dealership policies

Requirements

• Minimum 3–5 years of experience as a Service Advisor (Master or Senior level preferred)
• Strong technical background and understanding of vehicle systems
• Excellent communication, problem-solving, and customer service skills
• Experience in a dealership environment (premium brand experience advantageous)
• Proficient in dealership management systems (Kerridge, Automate, or similar)
• Valid driver’s license