Marketing Coordinator (Cape Town)
Job Description: The Client contact centre is responsible for the inbound telephonic servicing of the individual policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high standard of customer service. They also respond to claim related queries and correspondence received.
Key Responsibilities and Duties
- Provide general support to the marketing team in day-to-day activities.
- Assist in coordinating marketing initiatives across various platforms, including digital, print and social media. Help manage marketing materials, ensuring they are up-to-date and accessible.
- Support the organisation of events such as webinars, workshops, and promotional events.
- Assist with event logistics, including coordinating with vendors, managing RSVPs, and preparing materials.
- Handle administrative tasks such as scheduling meetings, managing calendars, and organising marketing files and documents.
- Assist in managing the company's social media accounts and website updates.
- Conduct basic market research to help identify trends and potential opportunities.
- Assist in collecting and organising data for analysis to support marketing strategies.
- Work closely with other departments such as sales, customer service, and admin to support integrated marketing efforts.
- Communicate with external partners and vendors to coordinate marketing activities.
More detailed Key Responsibilities
Social Media Marketing
- Assist in executing strategic social media calendar. (Facebook, Instagram, LinkedIn, Google Business and YouTube)
- Assist in gathering information and materials needed for content creation.
- Create artwork and copy for posts and publish timeously.
- Ensure brand and legal compliance approval is obtained.
- Manage promoted posts in terms of timing, targeting and budgets for brand awareness.
- Obtain client consent and compile client reviews for publishing to social media.
Online Paid Campaigns (PPC)
- Assist in campaigns in terms of artwork creation and copywriting.
Content Creation
- Drive online content creation efforts from various stakeholders within the company.
- Proactive article and blog writing and distribution.
Reporting
- Collect reports and monitor requirements for performance tracking on social media and paid campaigns.
- Analyse data from various platforms including Google Analytics, social media dashboards, Google Tag Manager, etc.
Continuous
- Competitor research in terms of marketing activities.
- Research local and international marketing trends.
- Continuous research on new marketing technology, developments and opportunities.
Qualifications and experience
- 3 - 5 years of digital marketing experience.
- Digital Marketing qualification.
- Experience in the financial services industry (advantageous)
- Strong understanding of POPIA, advertising and FSP compliance regulations is a plus.
- Proficient expertise in:
- Facebook and Instagram
- Meta Ads Manager
- Meta content creator
- LinkedIn
- Google Business
- Canva
- Microsoft 365
- Adobe Pro
- GA4
- Google Ads
- Google Search Console
- Google Tag Manager
- Looker Studio
Competencies
- Self-managed
- Strategic thinker
- Interpersonal skills
- Strong writing skills
- Analytical
- Creative and adaptable
- Communication skills - verbal, written as well as presentation skills
- Self-motivated
- Commercial awareness
- Client orientated
- Attention to detail
- Project management skills.
To apply, please submit your CV, as well as your latest payslip, to raca@aaaa.co.za