Market Development Manager

Digital Outsource Services; Cape Town; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A leading digital gaming company in South Africa seeks a Market Development Manager to drive growth strategies and manage stakeholder relationships. The ideal candidate will have exceptional communication skills and relevant experience in the online gaming industry. This role offers a supportive environment with various employee benefits, including learning programs and wellness initiatives.

Benefits

Learning and development programmes

Free Daily Meal

Free Massages

On-site Gym

Retention and retirement benefits

Qualifications

• Experience with player behavior and regulatory compliance.
• Experience in retention marketing and data analytics.
• Stakeholder management experience is a plus.

Responsibilities

• Formulate strategies for growth in the region and product.
• Monitor KPIs and optimize marketing initiatives.
• Maintain relationships with various internal stakeholders.
• Manage CRM resources and customer strategies.

Skills

Strong verbal and written communication

Experience in cross-functional teams

Project management

Attention to detail

Adaptability in dynamic environments

Proficient in English

Education

Relevant tertiary qualification

Job description

Overview

Kick-start your career in the online gaming world. We're part of Super Group, the NYSE-listed digital gaming company behind leading Sports and iGaming brands. At DigiOutsource, we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary teams focus on products, customer experience and security, and we strive for high-performance gaming experiences using the best technology available. We're on a growth and innovation journey and are looking for passionate, driven individuals to join us.

Ready to become a game-changer?

Supercharge your career with us and be part of something extraordinary.

What you'll be doing

As a Market Development Manager, you'll be a subject matter expert for your region / target market and product(s). You will maintain an up-to-date understanding of information relevant to your region and products to help us excel and stay ahead.

Strategy and Performance

Formulate strategies and plans for commercial and sustainable growth with focus on your region and product(s). Proactively identify opportunities to grow and benefit the region and organization.

Analytics and Reporting

Monitor regional KPIs, react to underperformance, and optimize activity. Keep stakeholders informed about trends, challenges and opportunities in your region. Ensure marketing initiatives appeal to and perform at the local level to maximize ROI.

Campaigns and Content

Execute campaigns via the retention marketing team and ensure digital inventory and properties are up to date for your market / language / product.

Coaching & Development

Work with stakeholders to influence product roadmaps, monitor product changes, and support training and communication on quality and regional / cultural nuances.

Stakeholder Relationships

Maintain close relationships with Compliance, Operations, Retention Services, Acquisition, Usability & Product, Risk and Fraud, and other teams. Provide local market insights to improve strategy and delivery.

Operations

Manage in-country CRM resources and collaborate on high-value customer strategies. Ensure money-in / out mechanisms are understood in collaboration with Digi-Processing and monitor service levels, communications channels, and touchpoints for your region. Drive collaboration with the PE Team for high-value players as needed.

Other duties

This description is not exhaustive; you may be asked to perform other reasonable duties to achieve business objectives.

Essential skills

• Strong verbal and written communication, with the ability to convey complex ideas clearly
• Experience working in cross‑functional teams and achieving shared goals
• Proven ability to manage multiple projects, delivering on time and within scope
• Exceptional attention to detail and commitment to high quality
• Adaptability in dynamic environments
• Proficient in English

Desirable skills

• Knowledge of casino mechanics, market trends, and online gaming industry
• Experience with player behavior, regulatory compliance across jurisdictions
• Experience in retention marketing and data analytics
• Relevant tertiary qualification
• Stakeholder management experience

Our values and culture

Our values — Adaptability, Ownership and accountability, Initiating action, Resilience, Team orientation, Integrity, and Innovation — guide our culture. We are diverse and inclusive with teams across 16 countries and 85 nationalities, championing equal opportunities and a supportive environment. We emphasize growth, honesty, fairness, and learning from mistakes in a dynamic industry.

What you'll get back

• Learning and development programmes
• Regular feedback via our Performance Tool
• Employee Assistance Programme for you and your family
• Free Daily Meal, Free Massages, On‑site Gym, and various financial and health benefits
• Retention and retirement benefits, scholarships, and support services
• Supportive environment with opportunities for growth across a diverse, global team

Additional notes: Shortlisted candidates may need to complete an assessment.

This role requires a credit and criminal record check due to access to customer financial details. A qualification verification check will also be performed. By applying, you consent to these checks in a confidential manner.

If you do not hear from us within 2 weeks, please consider your application unsuccessful.

About the opportunity

The perfect place to work, play and grow. We hire talented, hardworking, and ambitious people from around the world and provide a supportive environment with leading‑edge technologies and a commitment to social awareness and equity. We encourage experimentation and learning from mistakes in a multi‑cultural, dynamic setting.