Mandarin Speaking Administrative Support

Black Pen Recruitment; Remote; ZAR 50 000 - 200 000; Full time

Job summary

A global travel service provider is looking for a Mandarin Speaking Administrative Support member to join their team. This permanent, full-time position involves providing essential administrative support in a remote environment, focusing on managing invoices and communications effectively. Candidates must be fluent in Mandarin, possess strong organizational skills, and must have a Matric qualification or higher. Experience with Access Dimensions and Freshdesk is advantageous, making this a crucial role in ensuring smooth operations for the company.

Qualifications

• Must be based in South Africa.
• Strong organizational skills and ability to manage multiple tasks efficiently.
• Excellent communication for liaising with diverse stakeholders.

Responsibilities

• Capture daily lounge-related correspondence in the Lounge Tracker.
• Process lounge invoices within required deadlines.
• Maintain organized documentation and filing of all records.
• Assist with timely reconciliation of lounge accounts.
• Collaborate with stakeholders to resolve queries.

Skills

Fluency in Mandarin

Organizational skills

Attention to detail

Communication skills

Education

Matric qualification or higher

Tools

Access Dimensions

Freshdesk

Job description

Free State, South Africa

About the job Mandarin Speaking Administrative Support (BPO/Airline)

Our client is a global leader dedicated to enhancing the travel experience, partnering with top payment networks, leading banks, airlines, and hotel groups worldwide. With a focus on delivering premier airport experiences, loyalty and customer engagement solutions, and insurance services, they reach over 400 million end consumers, transforming travel into a seamless and rewarding journey.

As the operator of the renowned airport experiences programme, Priority Pass, they offer access to an extensive network of over 1,600 lounges and travel experiences across 725+ airports in 145 countries, covering dining, retail, relaxation, and spa services, and helping travelers move with ease, comfort, and confidence.

Role Overview

Provide essential administrative support for the team using Access Dimensions software, specifically for Lounge and Non-Lounge activities. Ensure smooth processing of invoices, reconciliations, and settlements, maintaining effective communication with both internal and external stakeholders. A detail-oriented and proactive individual who can efficiently handle administrative duties in a fast-paced BPO/airline environment. The role demands effective invoice processing, strong reconciliation skills, and the ability to manage cash flow inputs accurately.

Job Type: Permanent/Full-time

Location: South Africa

Workplace: Remote

Requirements

Fluency in Mandarin is essential.

Must have a Matric qualification or higher.

Candidates must be based in South Africa.

Strong organizational skills, attention to detail, and the ability to manage multiple tasks efficiently.

Excellent communication and interpersonal skills for liaising with diverse stakeholders.

Experience with Access Dimensions and Freshdesk (or similar tools) is advantageous.

Responsibilities

• Capture daily lounge-related correspondence (invoices, queries, etc.) received via Freshdesk in the Lounge Tracker.
• Process lounge invoices efficiently and within required deadlines.
• Validate lounge invoices against visit reports.
• Resolve queries with stakeholders amicably, ensuring a collaborative approach.
• Maintain organized documentation and filing of all records.
• Assist with timely reconciliation of lounge accounts to ensure accuracy and alignment.
• Aid in the preparation of payment files, ensuring that payment merges are accurate.
• Ensure suppliers receive remittance advice for each respective payment made.

Cashflow

• Contribute to cash flow management by updating the Lounge Tracker and processing invoices promptly.
• Provide necessary inputs and comments on ageing invoices.

Accruals

• Offer insights and comments on unprocessed invoices as part of the accruals process.

Stakeholder Management

• Collaborate with both internal and external stakeholders to resolve queries, maintaining a professional and cooperative relationship.