Mandarin Customer Support Specialist - In-Office

Outsource X; Cape Town; On-site; ZAR 160 000 - 240 000; Full time

Job summary

A leading customer support firm in Cape Town seeks a Mandarin Speaking Customer Support Agent to handle inquiries for Mandarin-speaking clients. The role involves managing client contacts, processing service requests, and maintaining administrative support. Ideal candidates have 1-2 years in customer support and strong communication skills in Mandarin and English. The position is office-based in Somerset West.

Qualifications

• Minimum 1-2 years of experience in customer support or client-facing roles.
• Preferably in a multinational environment.
• Mandarin (Level C1 / C2) and English (Level B2) language skills required.

Responsibilities

• Manage incoming client contacts and escalations compassionately.
• Process service request tickets within specified delivery times.
• Provide administrative support for client details.

Skills

Effective communicator

Analytical problem solver

Ability to thrive in a fast-paced environment

Mandarin proficiency

English proficiency

Job description

A leading customer support firm in Cape Town seeks a Mandarin Speaking Customer Support Agent to handle inquiries for Mandarin-speaking clients. The role involves managing client contacts, processing service requests, and maintaining administrative support. Ideal candidates have 1-2 years in customer support and strong communication skills in Mandarin and English. The position is office-based in Somerset West.