Mandarin Customer Support Agent

Outsource X; Cape Town; On-site; ZAR 160 000 - 240 000; Full time

Job summary

A leading customer support firm in Cape Town seeks a Mandarin Speaking Customer Support Agent to handle inquiries for Mandarin-speaking clients. The role involves managing client contacts, processing service requests, and maintaining administrative support. Ideal candidates have 1-2 years in customer support and strong communication skills in Mandarin and English. The position is office-based in Somerset West.

Qualifications

• Minimum 1-2 years of experience in customer support or client-facing roles.
• Preferably in a multinational environment.
• Mandarin (Level C1 / C2) and English (Level B2) language skills required.

Responsibilities

• Manage incoming client contacts and escalations compassionately.
• Process service request tickets within specified delivery times.
• Provide administrative support for client details.

Skills

Effective communicator

Analytical problem solver

Ability to thrive in a fast-paced environment

Mandarin proficiency

English proficiency

Job description

Mandarin Speaking Customer Support Agent

Job Description and Duties

As a Customer Service Agent, you will be the first point of contact for supply and demand-related customer support inquiries for our Mandarin‑speaking clients. The ideal candidate will be an effective communicator, an analytical problem solver, and the ability to thrive in a fast‑paced environment.

Responsibilities

Manage incoming client contacts and escalations with compassion and proactivity in order to prioritize their needs and provide unique solutions to problems.

Process both client-generated and internally generated service request tickets within specified delivery times.

Administrative support to certify client details and alter any incorrect information within our stakeholders client database.

Flexibility to take on additional tasks as directed by Team Leader.

Qualifications & Experience

Minimum 1-2 years of experience in customer support or client-facing roles, preferably in a multinational environment.

Required Language Thresholds :

• Mandarin (Level C1 / C2)
• English (Level B2)

The position is in office.

Office location : Somerset West, Western Cape

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