Managing Executive : Customer

Fibertime; Stellenbosch; On-site; ZAR 900 000 - 1 200 000; Full time

Job summary

A leading telecommunications company is seeking a Managing Executive: Customer to drive revenue growth and enhance customer engagement across their business. The ideal candidate will have at least 5 years in a senior leadership role, with a strong background in telecommunications or consumer-facing sectors. This role requires strategic vision and an ability to connect with the community. The company offers a vibrant culture and the opportunity to make a real impact in underserved areas.

Benefits

Real Impact

Growth & Challenge

Strong Culture

Mission-Driven Work

Qualifications

• Minimum 5 years in an executive or senior leadership role.
• Proven track record of scaling revenue and customer growth.
• Experience leading large, multi-region teams.

Responsibilities

• Develop and execute the overall revenue growth strategy.
• Lead initiatives to drive customer acquisition and retention.
• Build and lead a high-performing organization.

Skills

Revenue strategy

Customer engagement

Data analytics

Team leadership

Education

Degree in business or engineering

Tools

AI tools

Job description

fibertime is South Africa's fastest-growing telco, building affordable, pay-as-you-go internet access for township communities across the country.

Our mission is simple : connect everyone to great, affordable internet — for R5 a day, no T&Cs. Our product is simple : Buy when you need Uncapped internet Minimum of Mbps speed Use anywhere in the community No terms and conditions With operations expanding across all major provinces and a growth pipeline of 2 million homes under build (and another 2 million earmarked for further expansion), fibertimeTM combines deep infrastructure execution with a customer-centric, technology-driven operating model.

We're scaling nationally and shaping the next chapter of South African connectivity.

WHAT WE ARE LOOKING FOR

The Managing Executive : Customer (MEC) will be responsible for driving all revenue- generating activities across the business — including sales, distribution, marketing, customer engagement, brand and product monetisation.

The MEC will lead the engine that ensures every individual with access to fibertime connects every day.

This is a growth and systems-thinking role : the MEC must blend commercial strategy, data-driven decision-making, and local market intuition to build a scalable revenue model that balances affordability with profitability.

The role requires both strategic thinking and tactical execution — someone equally comfortable designing pricing models in the boardroom and walking through a township kiosk to understand customer sentiment on the ground.

WHAT YOU'LL DO (AND LOVE DOING)

Revenue Strategy & Performance

• Develop and execute the company's overall revenue growth strategy, aligned with fibertime's mission and long-term goals.
• Lead pricing, product mix, and campaign strategies to maximise yield per active customer while protecting affordability.
• Develop and implement a strategy to reduce cost for the customer.
• Increase utility for the customer.

Customer Growth & Retention

• Lead initiatives to drive customer acquisition, engagement, and retention across all fibertime communities.
• Develop data-driven strategies to reduce churn and increase usage frequency.
• Ensure that every customer reinforces simplicity, trust, and satisfaction.

Product Development & Innovation

• Work closely with Product, Network, and Engineering teams to launch and refine offerings that meet evolving customer needs.
• Identify and implement new revenue streams (e.g., bundles, digital services, financial integrations, advertising).
• Drive field experimentation to test and scale innovative models.

Marketing, Brand & Community Engagement

• Lead brand strategy, communications, and marketing execution to strengthen fibertime's community trust and national visibility.
• Build hyperlocal marketing frameworks that enable local teams to adapt national campaigns for township contexts.
• Ensure consistent brand voice and purpose-driven storytelling across all channels and community touchpoints.

Data, Systems & Insights

• Build and maintain a unified commercial data system that links sales, marketing, customer service, and financial performance.
• Implement dashboards to track daily performance and community-level KPIs.
• Use analytics to guide pricing, campaign optimisation, and customer segmentation.

Leadership & Team Development

• Build and lead a high-performing organisation — spanning sales, marketing, customer operations, distribution, brand and analytics.
• Establish clear accountability and incentive structures aligned with revenue and growth goals.
• Foster a culture of experimentation, customer obsession, and performance excellence.

WHAT YOU BRING TO THE TABLE

Preferred Industry Experience

• Telecommunications
• FMCG or retail experience
• Technology
• Media

Experience & Qualifications

• Minimum 5 years in an executive or senior leadership role within telecom, retail, media or consumer-facing businesses.
• Proven track record of scaling revenue and customer growth in distributed or low-income markets.
• Strong command of commercial metrics, data analytics, and go-to-market design.
• Proven track record of creating and executing strategic initiatives.
• Experience leading large, multi-region teams and managing cross-functional projects.
• Petent in the use of relevant AI tools and the ability to use AI as a force multiplier in an organisation.
• Degree in business or engineering is advantageous, but not required.

Personal Attributes

• Strategic commercial thinker — able to connect the dots between customer behaviour, market forces, and financial outcomes.
• Entrepreneurial — thrives in high-growth, resourceful environments.
• Data-driven — uses insights to drive decisions, but never loses sight of the human element.
• Storyteller — can translate complex strategy into simple, actionable communication for teams and customers.
• Hands-on — deeply involved in the field to understand customer sentiment and operational realities.

WHY JOIN fibertime?

At fibertime, we're not just planting poles and laying cables—we're building futures.

As part of a purpose-driven team reshaping digital access across township communities, you'll gain :

• Real Impact : See your work directly improve lives in underserved areas.
• Growth & Challenge : We're growing fast—bring your best and grow with us.
• Strong Culture : We value excellence, reliability, respect, and doing what's right even when no one's watching.
• Mission-Driven Work : Help close the digital divide, one street at a time.