Manager: Small Business Services 1

nedbank; Pretoria; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading South African bank is seeking a Relationship Manager in Pretoria to deliver banking solutions tailored to client needs and manage relationships effectively. Responsibilities include analyzing financial reports and collaborating with internal stakeholders. The ideal candidate should have a degree in Business or Finance, along with 2-3 years of experience in a banking environment. Essential skills include banking knowledge, communication strategies, and data analysis. Join a dynamic team focused on achieving business strategy and client satisfaction.

Qualifications

• 2-3 years in a relationship management or banking environment.
• FAIS Accreditation Regulatory Examination Level 1 is preferred.

Responsibilities

• Deliver banking solutions to meet client needs.
• Manage client relationships according to credit principles.
• Research and analyze information to propose solutions.

Skills

Banking knowledge

Communication Strategies

Data analysis

Business principles

Decision-making process

Education

Degree/ Diploma in Business or Finance

Matric / Grade 12 / National Senior Certificate

Tools

Microsoft Office

Job description

Location- Pretoria North ,Montana, Centurion and Midrand

Job Family

Sales And Services

Relationship Management

Manage Self: Professional

FAIS Affected

FAIS Affected - Yes

Job Purpose

To deliver banking solutions to clients by understanding their business and needs through relationship management to achieve Nedbanks strategy to be the most admired bank.

Job Responsibilities

• Deliver banking solutions that meet client needs through understanding of client's business and needs through relationship management.
• Demonstrate an understanding of risk parameters by managing client relationships according to credit principles
• Improve results by tracking and analysing financial reports against agreed measures.
• Understand clients business and needs through proactive client relationship management according to portfolio mandate.
• Build relationships with internal stakeholders through communication and networking as determined by client needs.
• Collaborate with third parties by engaging with them as guided by requirements of solutions delivered to clients.
• Complete tasks through planning and reviewing against set targets.
• Manage resources (time, processes and support teams) to optimize value against client expectations.
• Comply with risk standards,policies and procedures through training and development as required by group complianceframework
• Research and analyse information by using problem solving techniques to propose solutions for work challenges.
• Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Must have completed a Degree/ Diploma in Business or Finance related qualifications
• FAIS Accreditation Regulatory Examination Level 1.

Minimum Experience Level

2-3 years in a relationship management or banking environment

Technical / Professional Knowledge

• Banking knowledge
• Banking procedures
• Business Acumen
• Business principles
• Business writing
• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Microsoft Office
• Nedbank policies and procedures
• Nedbank vision and strategy
• Principles of financial management
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Decision-making process
• Nedbank culture
• Cluster Specific Operational Knowledge
• Communication
• Energy
• Building Trusting Relationships
• Managing Work
• Sustaining Customer Satisfaction

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Please contact the Nedbank Recruiting Team at [phone]

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Nedbank Ltd Reg No 1951/000009/06.
Authorised financial services and registered credit provider (NCRCP16).

For assistance please contact the Nedbank Recruiting Team at [phone]