Manager, Relationship, Premium

Standard Bank Group; Cape Town; On-site; ZAR 600 000 - 850 000; Full time

Job summary

A major financial institution in Cape Town is looking for a candidate to manage a portfolio of high-value Premium Segment clients. This role involves developing strategic plans, maintaining professional relationships, and offering tailored banking solutions to meet client needs. Candidates should have a relevant degree and considerable experience in business banking. Strong skills in relationship management and financial analysis are essential. Join this dynamic team to make a real impact in Africa.

Qualifications

• 3–7 years of experience in business banking, commercial banking or corporate banking.
• Proven experience in relationship management and financial advisory.
• Knowledge of SME banking and high-net-worth clients.

Responsibilities

• Develop and execute strategic plans for client portfolio growth.
• Maintain strong relationships with key decision-makers.
• Conduct analyses of clients' business needs for premium banking solutions.

Skills

Relationship management

Financial analysis

Sales and business development

Negotiation skills

Communication skills

Education

Bachelor’s degree in business, Finance, Economics, Accounting or related field

Master’s degree (MBA) or postgraduate diploma

Professional certifications (CB, CFP, CFA)

Tools

CRM software

Banking software

Job description

Job Description

To grow and retain a portfolio of high-value Premium Segment relationships through partnering for growth using an ecosystem mindset to proactively provide a high-end differentiated service with premium solutions that add value.

• Develop and execute strategic plans to grow a portfolio of high-value Premium Segment clients, ensuring consistent revenue growth and client retention.
• Cultivate and maintain strong, professional relationships with key decision-makers within client organisations, positioning oneself as a trusted financial advisor.
• Conduct thorough analyses of clients' business needs and financial objectives to identify opportunities for cross-selling and upselling premium banking solutions.
• Collaborate effectively with internal stakeholders across various departments to deliver tailored, high-end financial services that meet and exceed client expectations.
• Implement a proactive approach to risk management, ensuring compliance with all relevant regulatory requirements and internal policies.
• Monitor market trends and competitive landscape to identify new opportunities and potential threats to the Premium Segment portfolio.
• Prepare and deliver comprehensive financial presentations and proposals to senior executives of client organisations.
• Manage and resolve complex client issues with utmost professionalism and urgency, maintaining the bank's reputation for excellence in customer service.
• Consistently achieve and exceed performance targets related to portfolio growth, client satisfaction, and revenue generation.
• Mentor and guide junior team members, fostering a culture of excellence and continuous improvement within the Premium Segment division.

Qualifications

1. Educational Qualifications

• Bachelor’s degree in business, Finance, Economics, Accounting, or a related field. (FAIS aligned)
• A master’s degree (MBA) or postgraduate diploma in Business Administration, Finance, or Banking may be advantageous.
• Professional certifications such as Certified Banker (CB), Certified Financial Planner (CFP), or Chartered Financial Analyst (CFA) can be a plus.

2. Work Experience

• 3–7 years of experience in business banking, commercial banking, or corporate banking.
• Proven experience in relationship management, financial advisory, or credit analysis for business clients.
• Experience in lending, credit risk assessment, and structuring financial solutions for business clients.
• Knowledge of SME banking, mid-market banking, or high-net-worth business clients is often required.

3. Key Skills and Competencies

• Strong relationship management and client acquisition skills.
• In-depth knowledge of business banking products, including loans, trade finance, treasury, and cash management.
• Financial analysis and credit assessment expertise.Understanding of risk management and regulatory compliance in business banking.
• Sales and business development skills to grow the bank’s portfolio.
• Excellent negotiation, communication, and problem-solving skills.
• Ability to use CRM and banking software for client management.

4. Additional Requirements

• A strong network within the local business community is often beneficial.
• Knowledge of digital banking trends and how they impact business clients.
• A track record of meeting or exceeding revenue and portfolio growth targets.
• Strong Agric knowledge will be an advantage

Additional Information

Behavioural Competencies :

• Articulating Information
• Convincing People
• Developing Expertise
• Directing PeopleEstablishing Rapport

Technical Competencies :

• Banking Process & Procedures
• Business Process Improvement
• Client Knowledge
• Client Retention
• Risk Awareness

Careers

Are you passionate about Africa's potential? Are you driven to win? At Standard Bank Group, a team of over 50 000 dedicated individuals share one common purpose : Africa is our home, we drive her growth. We believe our people are our greatest asset, and we strive to create a thriving environment where you can bring your whole self to work, pursue your dreams, and see your ideas shape a brighter future for Africa. Join us, if you're ready to turn your passion into impact and make a real difference as part of a dynamic team.