Manager Quality

EXL; South Africa; On-site; ZAR 500 000 - 600 000; Full time

Job summary

A leading services company is seeking a Quality Assurance Specialist in South Africa to develop quality frameworks and conduct audits. This role entails monitoring performance metrics, analyzing errors, and implementing process improvements. The ideal candidate should have 5–6 years of experience in quality management, including 3 years in a transactional or back-office setting, and relevant certifications such as Lean Six Sigma. The position offers opportunities for training and stakeholder collaboration.

Qualifications

• 5–6 years of experience in quality management, with at least 3 years in a transactional or back-office environment.
• Certifications such as Lean Six Sigma Green/Black Belt or ISO Auditor are highly desirable.
• Proven track record of implementing process improvements and achieving measurable quality outcomes.

Responsibilities

• Develop and implement quality frameworks for transactional processes.
• Conduct regular audits, reviews, and sampling of transactions to ensure accuracy and compliance.
• Monitor performance metrics and identify improvement areas.
• Analyze root causes of errors and design corrective/preventive actions.
• Collaborate with cross-functional teams to streamline workflows.
• Design and deliver training programs to improve employee awareness of quality standards.

Skills

Quality management

Process improvement

Risk management

Stakeholder management

Training and coaching

Education

Bachelor’s degree in Business Administration, Finance, Operations, or related field

Master’s degree (preferred)

Job description

Quality Assurance & Monitoring

Develop and implement quality frameworks for transactional processes.

Conduct regular audits, reviews, and sampling of transactions to ensure accuracy and compliance.

Monitor performance metrics (accuracy, timeliness, compliance) and identify improvement areas.

Process Improvement

Analyze root causes of errors and design corrective/preventive actions.

Collaborate with cross-functional teams to streamline workflows and eliminate inefficiencies.

Drive automation and digital tools adoption to enhance transactional quality.

Training & Development

Design and deliver training programs to improve employee awareness of quality standards – Need Basis

Coach and mentor team members on best practices for transactional accuracy and compliance.

Stakeholder Management

Partner with business leaders to align quality goals with organizational objectives.

Prepare and present quality reports, dashboards, and insights to senior management.

Act as a liaison between operations teams and compliance/regulatory bodies.

Risk & Compliance

Ensure adherence to internal policies, industry regulations, and data protection standards.

Identify potential risks in transactional processes and implement mitigation strategies.

Bachelor’s degree/University in Business Administration, Finance, Operations, or related field (Master’s preferred).

5–6 years of experience in quality management, with at least 3 years in a transactional or back-office environment.

Certifications such as Lean Six Sigma Green/Black Belt or ISO Auditor are highly desirable.

Proven track record of implementing process improvements and achieving measurable quality outcomes.