Manager Operations Reporting and Governance

PPS; Johannesburg; On-site; ZAR 800 000 - 1 100 000; Full time

Job summary

A financial services organization based in Johannesburg seeks an experienced IT Governance specialist. This role requires a strong background in ITIL-aligned processes, operational reporting, and managing time solutions. Candidates should possess a minimum of 10 years of consulting experience, with at least 5 years in IT operations or governance roles. The position also involves overseeing vendor management and SLA compliance, alongside a commitment to fostering team development and continuous improvement in IT governance.

Qualifications

• Minimum 10 years of consulting experience in business, technology, or operational transformation.
• At least 2 years of experience in a leadership or specialist capacity within IT operations.
• Strong contract management and SLA management skills required.

Responsibilities

• Drive ITIL-aligned governance across change, capacity, SOPs, and time management.
• Implement time tracking, reporting, and analytics for effective resource utilization.
• Recruit, mentor, and develop a high-performing team to enhance operational excellence.

Skills

ITIL processes

Operational reporting

Vendor engagement

Problem solving

Stakeholder communication

Time tracking software management

Education

Bachelor’s degree or equivalent

Tools

ActiTime

Business intelligence tools

Job description

Overview

To enhance IT governance, operational reporting, and compliance across Group IT. The role integrates expertise in ITIL-aligned processes, time and resource governance, licence management, vendor engagement, and operational analytics to ensure audit readiness, efficiency, and data-driven decision-making. The incumbent leverages advanced understanding of IT governance frameworks, SaaS tooling, and time/resource modelling to deliver sustainable operational excellence and support strategic IT objectives.

Requirements

Education

• Bachelor’s degree/Diploma/Demonstrable extensive relevant experience accepted as equivalent (10 Years)
• Relevant certifications in ITIL, Agile, or IT governance (preferred)

Experience

• Minimum of 10 years of consulting experience in business, technology, or operational transformation
• Minimum of 5–7 years in IT operations, governance, or reporting roles, with at least 2 years in a leadership or specialist capacity
• At least 2 years of direct experience in managing time solutions software (e.g., ActiTime, or equivalent) including configuration, governance, and reporting
• Strong contract management skills, including oversight of vendor agreements, service-level terms, and renewals
• Strong SLA management skills, including drafting, monitoring, and enforcing service-level compliance and reporting
• Experience with ITIL processes, software asset management, operational reporting, and business intelligence

Knowledge And Skills

• Strong understanding of ITIL processes (Change, Capacity, SOPs, Asset Management)
• Proven capability in operational reporting, dashboard design, and data visualisation
• Expertise in licence management and vendor engagement in an IT context
• Advanced skills in time solutions governance and configuration (e.g., ActiTime)
• Experience managing IT time tracking, forecasting, and resource modelling
• Advanced analytical and problem-solving abilities
• Knowledge of audit and compliance requirements in IT operations
• Proficiency with business intelligence and reporting tools
• Strong stakeholder and vendor communication skills
• Ability to govern multi-platform workflows and ensure data integrity

Competencies

• Proficient in all aspects of using a computer, i.e. MS Office package etc.
• Customer Focus
• Results Focus and Initiative
• Strong attention to Detail
• Planning and Organising
• Problem Solving and Solutions focused
• Ability to steer team through change and challenges
• Ability to collaborate
• Demonstrated competency in managing time solutions software (e.g., ActiTime) for a minimum of 2 years, including configuration, user support, and governance

Duties and Responsibilities

• Drive ITIL-aligned governance across change, capacity, SOPs, and time management, ensuring alignment to audit and compliance requirements.
• Implement and maintain time tracking, reporting, and analytics, enabling effective resource utilisation and forecasting.
• Deliver operational, cost, and performance dashboards, providing leadership with clear insights for informed decision-making.
• Oversee software licence tracking, reconciliation, renewal forecasting, and vendor audit readiness.
• Maintain and improve SOPs, ensuring consistency, version control, and adoption across IT functions.
• Collaborate with stakeholders to strengthen reporting, governance, and compliance across IT workstreams.
• Provide actionable insights through analysis of KPIs, SLAs, variance trends, and capacity data.
• Recruit, mentor, and develop a high-performing team, nurturing an environment of accountability, autonomy, and excellence.
• Foster a culture of continuous learning through training, coaching, and process retrospectives.
• Set objectives, monitor team performance, and provide regular feedback and development opportunities.
• Formalise and govern IT SOPs, ensuring continuous improvement and alignment with best practices.
• Establish and monitor time tracking and forecasting aligned to agile and SAFe principles.
• Validate data integrity and ensure accurate reporting by aligning workflows across tools such as ActiTime, Jira, and Confluence.
• Support secure and efficient join, move, leave (JML) processes, integrated with vendor and SaaS tooling.
• Manage DevSecOps vendor relationships to ensure software compliance, optimise licensing, and maintain cost-effectiveness.
• Facilitate cross-functional reporting, ensuring traceability and audit readiness of IT operational data.