Manager Operations Collections

Capitec; Cape Town; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading bank in South Africa is looking for a Collections Manager. The ideal candidate will have a strong strategic vision and manage large teams within a data-driven banking environment. Responsibilities include leading collections teams, developing omnichannel strategies, and engaging with executive stakeholders. Candidates should have proven experience in collections and credit granting, and possess strong analytical and leadership skills. This position is based in Cape Town or requires relocation.

Qualifications

• Proven experience in credit granting, collections, and banking payments.
• Experience managing large teams, especially during high arrears periods.
• Strong analytical skills and attention to detail.

Responsibilities

• Lead large collections teams and drive performance.
• Engage with executive stakeholders to develop relationships.
• Implement strategies for collections and recoveries.

Skills

Leadership

Analytical skills

Relationship management

Team management

Stakeholder engagement

Technical expertise in Contact Centre and AWS

Education

Bachelor of Commerce (BComm) degree

Job description

Join us in becoming the Best Bank in the World!

We appoint energized and motivated people for their potential and continuously look for talented, driven individuals to help us innovate and evolve. That is why we focus on finding the right people for the right jobs. We love what we do because we focus on making a positive difference for our clients and employees. Our company DNA is built around talented and committed teams dedicated to build a brand that we are proud of and earns the trust of our clients.

Who we are

We are a bank, but we’re much more than that. We believe that banking is about enabling people to control their financial lives through banking that is simplified, accessible, affordable, and delivered through a personal experience. By helping our clients manage their financial lives better, we enable them to live better.

Why Choose Us

At Capitec, we offer our best by living up to our CEO values in every situation – we always put the Client first, act with Energy and take Ownership. And to support people in being their best, our Employee Value Proposition offers every value to all team members through cohesive teams, growth opportunities as well as employee benefits and savings. We make it a priority to ensure that each member of the Capitec team feels welcome, valued, focused, and has the opportunity to grow.

Purpose of the Role

Are you ready to lead and make an impact in a fast-paced banking environment? We are seeking a seasoned professional to manage our Collections division. This role requires strategic vision, strong executive engagement, and the ability to manage large teams in a data-driven, omnichannel context.

Key Responsibilities

• Lead large collections teams (100+ members) and drive performance across the division
• Engage directly with executive stakeholders and foster strong professional relationships
• Develop and implement omnichannel strategies for collections and recoveries
• Influence hiring strategy and build for future workforce needs
• Support the Head of Department with analytical, detailed insights

Requirements

Proven experience in credit granting, collections, and banking payments

• Contact centre and AWS expertise; comfortable in a tech-driven company with a sound understanding of innovation and business development.
• Experience managing large teams, especially in periods of high arrears while comfortable with managing some teams remotely.
• Bachelor of Commerce (BComm) degree or similar qualification
• Demonstrated confidence, assertiveness, and sound leadership
• Strong analytical skills and attention to detail
• Excellent relationship management and executive stakeholder engagement
• Must be based in Cape Town or willing to relocate

Equity & Diversity

We are committed to employment equity and encourage applications from all qualified candidates.

If you’re ready to drive change and build the future of collections with us, apply now!

Qualifications (Ideal or Preferred)

• A relevant degree in Business Management

Conditions of Employment

• Clear criminal and credit record