Manager : Operations

Absa Bank Limited; Pretoria; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading financial institution in Pretoria seeks a Trust Management professional to oversee the Trust Department's workflow. The role involves acting as a super user for the trust system, training staff, and providing exceptional client service. Candidates should have 3 years of accounting experience and proficiency in Excel. This position offers an opportunity to contribute to a respected institution while ensuring effective risk management and reporting.

Qualifications

• 3 years of experience in accounting is required.
• Must have excellent skills in Excel and Accounting.

Responsibilities

• Manage the workflow of the Trust Department.
• Act as super user for the trust system and facilitate changes.
• Train staff and ensure good knowledge of the trust system.
• Attend to complex client queries and ensure effective communication.

Skills

Excellent Excel skills

Accounting knowledge

Good communication skills

Interpersonal skills

Ability to work without supervision

Risk anticipation skills

Education

Bachelor's Degree in Business, Commerce, or Management

Tools

Excel

Job description

Empowering Africa's tomorrow, together...one story at a time.With over years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job SummaryManagement of the support team of the Trust Department, including the overall management of the workflow on the trust system.

Also act as super user for the trust system which include facilitating all changes on the trust system and interact with the IT team.Job DescriptionAccountability : Management of the workflow,Ensure that all transactions are captured dailyEnsure that reconciliations of the trust account, small trust, office account and tax provision are done timeously.Ensure that trial balance and general ledger are prepared for audit purposesAssist trust office staff with queriesTrain all users to ensure good knowledge of the trust system.Identify possible problems and risks and address them before it has a negative impact on the financial system.Assist and liaise with capturing staff nationally on system issuesCommunicate all developments and relevant activities on the trust system to staff nationally and head officeAccountability : Client serviceAttend to requests / queries received specifically in more complex casesEnsuring that Absa Trust staff is continually informed on processes, procedures and progress.Ensuring that the reception team's telephone etiquette is according to the AbsaAccountability : Support to IT departmentIdentify discrepancies on the IT system and rectify where necessary.Assist IT department with information and suggestions.Ensure that all changes on the trust system are implemented.Assist the IT team with new developments.Attend meetings held by the IT team and represent the user.Accountability : Risk / ReportsSubtract the necessary information from the trust systemPrepare and finalize the reports on / or before the goal dateIndicate on report / s reasons for discrepancies, sign off and date as per prescribed rulesHand the reports to the Branch Manager of both offices as well as to the Finance department at Head Office for budget / forecast purposes.File the documentation for audit purposesAccountability : LeadershipTraining, leading, mentoring, coaching and developing staff and team members dailyImplementation of the formal Performance Development (PD) process with team membersHR functions such as leave requests, TRW, grievances procedures, disciplinary actions, appointment of new staff, interviews and recruiting, promotions, salary increases, and other HR related actions.Managing finance and achieving of the budget, where applicableCompetenciesPresenting and communicating informationAnalysingApplying expertise and technologyDeciding and initiating actionLeading and supervisingCoping with pressures and setbacksDelivering results and meeting customer expectationsPlanning and organizingKnowledge and skillsKnowledge of Computer Systems, typing and Excel (Solid)Knowledge of Planning and Organising (Solid)Knowledge of Analysing (Solid)Skills – Good Communication and inter-personal skills (Solid)Skills – To work without supervision (Advanced)Skills – Being able to anticipate potential risks (Solid)Skills – AccountingExperience : Excellent Excel and Accounting skills (must have)3 years of experience in accounting (must have)EducationBachelor`s Degrees and Advanced Diplomas : Business, Commerce and Management Studies (Required)Absa Bank Limited is an equal opportunity, affirmative action employer.

In compliance with the Employment Equity Act 55 of

• , preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.Absa Bank Limited reserves the right not to make an appointment to the post as advertised