Manager : Operation Systems

60 Degrees; Pretoria; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A technology-driven organization in Pretoria is seeking an Operational Systems & Enablement Manager to lead operational systems that ensure seamless service experiences. This role focuses on managing system performance, collaborating with operational teams, and implementing strategies for continuous improvement. The ideal candidate has over 7 years of experience in operational systems, with a strong leadership background in telecom or technology sectors.

Qualifications

• 7+ years’ experience managing or supporting operational systems, preferably in telecom or technology.
• 3+ years in a team leadership or management role.
• Strong understanding of service provisioning and customer support processes.

Responsibilities

• Develop and implement an operational systems strategy aligned with business objectives.
• Lead a team focused on system performance and continuous improvement.
• Oversee systems supporting service provisioning and activation.

Skills

Team leadership

Analytical skills

Stakeholder management

Operational system management

Education

Bachelor's degree in information systems, Computer Science, or Engineering

Job description

Job DescriptionTHE OPPORTUNITY THAT AWAITS YOU

An exciting opportunity exists for an Operational Systems & Enablement Manager to lead and manage the suite of systems that support the day-to-day operations of a technology-driven organization.

You will play a critical role in ensuring the stability, integration, and continuous optimization of platforms that enable service provisioning, activation, and customer support, delivering a seamless service experience. This role is ideal for professionals with experience in the telecommunications or broadband industry, where operational systems are central to business performance and customer satisfaction.

You will join a collaborative environment focused on innovation, process improvement, and digital enablement, working closely with network, service delivery, and customer-facing teams.

If you thrive in a role where leadership, technical expertise, and operational insight directly impact business outcomes, this opportunity is for you.

Key Responsibilities

• Develop and implement an operational systems strategy aligned with business and IT objectives.
• Lead a small team focused on system performance, enablement, and continuous improvement.
• Partner with operations, engineering, and customer service teams to ensure systems effectively support business processes and service delivery goals.
• Oversee all systems supporting service provisioning, activation, fault management, and customer workflows.
• Ensure high availability, stability, and integrity of operational platforms.
• Manage configuration, change control, and release management, and maintain integrations with commercial systems.
• Champion system enablement to improve efficiency, accuracy, and service turnaround times.
• Analyze processes and recommend enhancements to streamline provisioning, activation, and support operations.
• Promote the use of automation, analytics, and dashboards to improve visibility and decision-making.
• Manage vendor relationships, ensuring SLA compliance and roadmap alignment.
• Ensure systems comply with security, data governance, and regulatory requirements.
• Participate in budget planning and cost optimization for system-related spend.
• Lead, mentor, and develop a small team of system administrators and analysts.
• Foster collaboration between IT, network operations, and customer-facing teams.
• Communicate system performance, risks, and initiatives effectively to senior management.

Required Expertise

• Bachelor's degree in information systems, Computer Science, Engineering, or related field.
• 7+ years’ experience managing or supporting operational systems, preferably within the telecom or technology sector.
• 3+ years in a team leadership or management role.
• Strong understanding of service provisioning, activation, and customer support processes.
• Experience with Operational Support Systems and integrations with CRM / BSS environments.
• Excellent leadership, analytical, and stakeholder management skills.
• Focused on reliability, enablement, and continuous improvement in fast-paced operational environments.

Rewards

Salary range : R – R p.a. For more roles, please have a look at our website ().