Manager Liquor Store at PnP

Pick n Pay; Bloemfontein; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A prominent retail chain in Bloemfontein is seeking a Supervisor to manage the Wine/Liquor department. Responsibilities include maintaining merchandising standards, overseeing stock, and ensuring exceptional customer service. Ideal candidates should have at least 2 years in a supervisory role, and a strong focus on customer orientation and organizational skills. This is a vital role that demands leadership and effective communication skills.

Qualifications

• Minimum of 2 years in a supervisory position.
• Previous experience in the Wine/Liquor department or managing a department.

Responsibilities

• Manage merchandising standards and stock rotation.
• Handle customer complaints and fulfill special requests.
• Evaluate the performance of direct reports.

Skills

Customer Orientation

Communication skills

Planning and organizing

Achieving results through others

Education

Matric Grade 12

Tools

SAP

Excel

Job description

Role Summary

Manages resources to ensure compliance to standards, regulations and sets plans to achieve targets/deadlines.

Requirements

Minimum requirements

• Matric Grade 12.
• Minimum of 2 years in a supervisory position
• Previous experience in the Wine/Liquor department or experience in managing a department

Competencies

• Achieving results through others
• Plan, organize and follow up on activities and plans
• Adhere to standards and policies
• Customer Orientation
• Communication skills - clearly conveying message and actively listening
• Business mindedness

Key Responsibilities

• Merchandising Management
  • Executes plano guide 100%
  • Rotates stock as per policy/SOP on sales floor and back up area
  • Throughout day ensures department merchandising and cleanliness standards are maintained.
  • Follows standards set down for promotional space
  • Follows promotions communications'
  • Ensures back up area standards maintained at all times - all stock represented on floor
  • Elevates any continuing stock issues to Store Manager
  • Ensure department follows H&S standards and processes as per SOP.
  • Understand customer needs and communicate these to demand planning
• Systems Management
  • Gap scanning out of stocks
  • Identifies, counts, and records out of stocks & over stocks
  • Draws excel report from SAP, communicate addresses stock concerns by completing excel sheet and sending to Demand Planning
  • Processes IDTs via SAP
  • Actions reduced to clear on SAP as per SOP
  • Checks for electronic communications regularly during the working day
• Customer Services Management
  • Handles customer complaints and special customer requests
  • Advises customers on products
• People Management & Development
  • Evaluates the performance of direct reports against agreed objectives and standards
  • Reviews staffing requirements and provides input into staff scheduling
  • Keeps staff informed of new initiatives, store and department performance
  • Keeps staff motivated
  • Identifies training needs
  • Coaches staff and management
• Finance & Administration
  • Ensures that all equipment is properly maintained in effective working order
  • Ensures that general maintenance standards are met
  • Follows up and controls departmental expenses
  • Monitors results and investigates deviations to budget.
  • Monitors waste, and ensures procedures are adhered to

Closing date: 21 November 2025