Manager Liquor Store

Pick N Pay; Gauteng; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading retail company in Gauteng is seeking a Retail Manager with a strong background in Wine/Liquor operations. The ideal candidate will have 2-4 years of experience managing a department and will be responsible for maximising turnover, managing resources, and ensuring adherence to company standards and policies. Effective communication and customer orientation are crucial for success in this exciting role.

Qualifications

• 2-4 years Wine / Liquor Experience and Knowledge OR 1-2 years managing a department.
• Experience in managing non-compliance and performance issues.
• Evaluates the performance of direct reports against objectives.

Responsibilities

• Manage resources to maximise turnover and minimise shortages.
• Ensure standards and policies are adhered to.
• Handle customer complaints and special requests.

Skills

Sound Numeracy skills

Coaching and training

Customer Orientation

Communication skills

Merchandising Management

Education

Matric / Grade 12

Tools

SAP

Excel

Job description

It's fun to work in a company where people truly BELIEVE in what they're doingTo manage resources in order to maximise turnover and minimise shortage.

Ensures that standards, processes and policies are adhered to.Matric / Grade 12 (attach certified copy to application)Sound Numeracy skills and knowledge of retail industry2-4 years Wine / Liquor Experience and Knowledge OR 1-2 years managing a department Management experience - coaching, training, dealing with noncompliance and performance issuesCompetencies :

Achieving results through othersPlan, organize and follow up on activities and plansAdhere to standards and policiesCustomer OrientationCommunication skills – clearly conveying message and actively listeningBusiness mindednessMerchandising ManagementExecutes plano guide %Rotates stock as per policy / SOP on sales floor and back up areaThroughout day ensures department merchandising and cleanliness standards are maintained.Follows standards set down for promotional spaceFollows promotions communications' Ensures back up area standards maintained at all times - all stock represented on floorElevates any continuing stock issues to Store ManagerEnsure department follows H&S standards and processes as per SOP.Understand customer needs and communicate these to demand planningSystems ManagementGap scanning out of stocksIdentifies, counts, and records out of stocks & over stocksDraws excel report from SAP, communicate addresses stock concerns by completing excel sheet and sending to Demand PlanningProcesses IDTs via SAP Actions reduced to clear on SAP as per SOP Checks for electronic communications regularly during the working day Customer Services ManagementHandles customer complaints and special customer requestsAdvises customers on productsPeople Management & DevelopmentEvaluates the performance of direct reports against agreed objectives and standardsReviews staffing requirements and provides input into staff schedulingKeeps staff informed of new initiatives, store and department performanceKeeps staff motivatedIdentifies training needsCoaches staff and managementFinance & AdministrationEnsures that all equipment is properly maintained in effective working orderEnsures that general maintenance standards are metFollows up and controls departmental expensesMonitors results and investigates deviations to budget.Monitors waste, and ensures procedures are adhered toIf you like wild growth and working with happy, enthusiastic over‑achievers, you'll enjoy your career with usDiscover who we are