Manager : It Operations

Mancosa; Durban; On-site; ZAR 550 000 - 750 000; Full time

Job summary

A private higher education distance education provider in Durban seeks an experienced IT Operations Manager. The role involves overseeing IT department operations, managing infrastructure, and ensuring effective service delivery. Ideal candidates should have over 10 years of experience, including leadership roles, and a BSc in Computer Science. Strong knowledge of ITIL is essential. This position may require overtime work.

Qualifications

• Minimum of 10 years of experience in IT operations.
• 3-5 years in a managerial or leadership role.
• Knowledge of ITIL framework and industry standards.

Responsibilities

• Oversee the day-to-day operations of the IT department.
• Ensure smooth functioning of all IT systems.
• Manage IT infrastructure design and maintenance.
• Ensure timely delivery of IT services to end-users.
• Lead a team of IT professionals and provide training.

Skills

Leadership

ITIL knowledge

Budget Management

Vendor Management

Change Management

Education

BSc Computer Science or similar

Job description

Job category: Others : Education and Training. Location: Durban. Contract: Fixed Term Contract. EE position: Yes.

Introduction

MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available.

Core Purpose

To oversee the day-to-day operations of the IT department, ensuring the smooth functioning of all systems and processes.

Core Functions

• Infrastructure Management: Overseeing the design, implementation, and maintenance of IT infrastructure, including networks, servers, storage, and data centers.
• Service Delivery: Ensuring the timely and effective delivery of IT services to end-users, meeting service level agreements (SLAs) and customer expectations.
• Change And Release Management: Planning, coordinating, and overseeing changes to IT systems and applications, ensuring proper testing, documentation, and communication to minimize risk.
• Performance Monitoring And Optimization: Monitoring the performance and availability of IT systems and applications, identifying opportunities for optimization and efficiency improvements.
• Managing relationships with IT vendors and service providers, negotiating contracts, and ensuring the delivery of high-quality services and products.
• Budgeting & Financial Management: Developing and managing the IT operations budget, allocating resources effectively, and controlling costs to achieve business objectives.
• Incident And Problem Management: Managing the resolution of IT incidents and problems, minimizing disruptions to business operations, and identifying root causes to prevent recurrence.
• Team Leadership and Development: Leading and developing a team of IT professionals, providing mentorship, training, and performance feedback to foster a high-performing and motivated workforce.
• Governance and Reporting: Ensuring compliance with organizational policies and industry standards by overseeing the implementation of IT governance frameworks, monitoring operational performance, and producing detailed reports that inform leadership on the health, risks, and efficiency of IT systems.

Qualifications

• Essential qualification: BSc Computer Science or similar.
• Industry recognized certifications such as ITIL or similar would be advantageous.
• Essential experience: Minimum of 10 years of experience in IT operations, with at least 3-5 years in a managerial or leadership role.
• Essential Job Related Knowledge, Skills and Behaviour: Knowledge of ITIL framework and other industry standards and best practices.

Physical Requirements of the Post

Must be physically and mentally fit.

Additional Requirements

Willingness to work overtime when required.