Manager Insurance Centurion

Nubia Consulting; Gauteng; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A consulting firm in Gauteng is searching for a candidate to lead their retention team. The role involves implementing customer retention strategies, managing revenue, and producing analytical reports. A degree in a relevant field is required along with experience in customer support and marketing strategies. Competitive remuneration is offered, and the position is essential for increasing customer loyalty and retention.

Qualifications

• Experience in customer retention, sales operations, and consumer marketing.
• Knowledge of churn reduction tactics and data-driven strategies.

Responsibilities

• Lead the retention team and implement customer retention strategies.
• Responsible for data-led retention tactics and quality improvement programs.
• Produce monthly reports and analyze program performance.

Skills

Customer retention strategies

Data analysis

Vendor management

Education

Degree / Diploma in relevant field

Job description

Job Responsibilities

Lead the retentions team, implement customer retention strategies and metrics. Address revenue management and retention through development and execution of a strategic business plan to increase loyalty and retain business. Responsible for data‑led retention tactics. Develop and maintain quality improvement programs as well as offboarding process and checklist and conduct offboarding interviews. Produce the monthly EXCO report and compile reports for sales managers including analysis on program performance. Implementation of targets relating to productivity and quality including engaging in new features and product launches.

Desired Experience & Qualification

• Degree / Diploma in relevant field.
• Experience in retentions, sales operations, customer experience, customer support, and consumer marketing.
• Knowledge of churn reduction tactics, acquisition and re-contracting campaigns, data analysis, formulating insight, and vendor management.

Package & Remuneration

R