Manager, Deceased & Insolvency Estates

Standard Bank Group; Johannesburg; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A leading financial services company is seeking a candidate to manage Customer Level Inbound and Outbound Collections in Johannesburg. This role requires 8-10 years of experience in collections management, strategic oversight, and compliance with policies. Candidates must hold at least a Matric and relevant advanced diplomas. Join a dynamic team dedicated to creating growth and purpose in Africa.

Qualifications

• 8-10 years managing compliance and mandated processes within a collections environment.
• Experience in early and late arrears collections and knowledge of the legal environment.
• Preferred experience includes supplier support and management.

Responsibilities

• Oversee the management of Customer Level Inbound and Outbound Collections.
• Maintain performance requirements and stakeholder expectations.
• Ensure achievement of business strategy and adherence to policies.

Skills

Developing Strategies

Directing People

Examining Information

Exploring Possibilities

Generating Ideas

Education

Completed Matric

Advanced Diploma Banking

Generic Management Degree

Job description

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

To oversee the management of all Customer Level Inbound and Outbound Collections within the Integrated Inbound, Customer Level, Affluent Collections teams as well as Enablement and Digitisation, while maintaining performance requirements and relevant stakeholder expectations, to ensure the achievement of the overall business strategy and objectives, and adherence to all policies and procedures across the entire Customer Collections Portfolio.

Qualifications

• Completed Matric
• Advanced Diploma Banking
• Generic Management Degree

Experience

• 8-10 years To manage compliance and mandated process and procedures within a collection’s environment. Extensive experience in all aspects of Early - and Late arrear (supplier) collections and knowledgeable in the legal environment.
• Preferred experience must include supplier support and management

Additional Information

Behavioral Competencies

• Developing Strategies
• Directing People
• Examining Information
• Exploring Possibilities
• Generating Ideas

Technical Competencies

• Capacity Management
• Compliance
• Financial Acumen
• Product and Services Knowledge
• Recoveries
• Verbal Communication