Manager: Credit Risk Early Collections

nedbank; Johannesburg; On-site; ZAR 300,000 - 700,000; Full time

Job summary

An established industry player is seeking a Manager for Credit Risk Early Collections to enhance client service through effective credit risk management. This role involves daily interactions with clients and bankers to manage a dedicated portfolio, ensuring compliance with bank policies and industry regulations. The successful candidate will leverage their expertise to propose innovative solutions, enhance business processes, and foster strong relationships with stakeholders. Join a dynamic team where your contributions will directly impact operational excellence and customer satisfaction, making a significant difference in the financial landscape.

Qualifications

• 5+ years' experience in Credit roles within Banking.
• Expertise in managing arrears/excess accounts effectively.

Responsibilities

• Manage default accounts and ensure adherence to bank policies.
• Build strong relationships with clients and bankers for effective service.

Skills

Credit Risk Management

Client Service Management

Communication Strategies

Change Management

Strategic Planning

Education

NQF Level 6 in Finance or Credit-related field

Tools

Management Information Systems (MIS)

Job description

Requisition and Talent Acquisition Consultant Details

Location and Cluster

Total Business Banking and Retail - CDR - Risk Collection

Credit Collections

Manage Self Professional

Manager Credit Risk Early Collections

Job Purpose

We are looking for a Manager Credit Risk Early Collections (without direct reports) to provide client service by applying sound credit risk management principles in our early collections space through management of a dedicated portfolio thereby enabling Nedbank to reduce the RRB impairment charge with the view to rehabilitate, in line with the business strategy.

Daily contact with clients and bankers to remediate portfolio across all client portfolio of accounts.

Credit and Credit Risk assessment and collections of arrears/excesses of all products namely Current Accounts, Savings Accounts, Home Loan accounts, Commercial & Industrial Property, Personal Loan accounts, Term loans and Asset Based Finance [motor vehicles/yellow goods].

Job Responsibilities

• Manage default accounts timeously by obtaining acceptable repayment arrangements or handover portfolio to Legal collections.
• Ensure clean audit in area of responsibility by enforcing adherence to bank policies, process and procedures and industry regulations.
• Managing and preparing portfolio review presentations based on Management Information Systems (MIS).
• Implement sound credit risk management by providing advice on specialized credit risk matters to sales.
• Ensure efficient work ethic and achievement of business unit strategies & goals by proposing innovative ideas to enhance Business processes that facilitate customer experience.
• Meet clients' expectations by resolving queries within turnaround times.
• Build and maintain effective working relationships by attending regular staff meetings and team building sessions.
• Build strong relationships with bankers by providing upskilling advice on credit processes, policies and documentation.
• Sharing knowledge with all stakeholders.
• Manage own efficiency by drafting and implementing team's strategies.
• Enhance processes by constantly seeking innovative improvements to the credit systems.
• Adapt to changes in Legislation by enforcing the compliance to the changes.
• Address issues raised in culture surveys by participating in the development and implementation of action plans.
• Create a client service culture through various required interventions.
• Support and encourage staff to participate and support corporate responsibility initiatives.
• Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
• Generate innovative ideas and share knowledge.

Minimum Experience Level

• Minimum 5 years' experience in a Credit role in a Banking environment
• Minimum 5 years' experience collecting Arrears or Excess accounts

Preferred Qualification

• Successfully completed NQF Level 6 of Higher in a Finance or Credit-related field

Technical / Professional Knowledge

• Business administration and management
• Change management
• Client service management
• Communication Strategies
• Governance, Risk and Controls
• Organisational systems
• Principles of project management
• Strategic planning
• Management information and reporting principles, tools and mechanisms