Manager, Clinical Services

Davita Inc.; Gauteng; On-site; ZAR 550 000 - 750 000; Full time

Job summary

A leading healthcare provider in Gauteng seeks a Clinical Services Manager to oversee clinic operations, ensure compliance with safety standards, and mentor staff. Candidates should possess a nursing license and nephrology experience. This role offers comprehensive benefits, including medical, dental, and professional development opportunities.

Benefits

Comprehensive benefits

Professional development programs

PTO cash out

Qualifications

• Minimum 2 years nephrology experience preferred.
• Experience managing clinical functions or nurses.
• Experience teaching adults and explaining technical information.

Responsibilities

• Support clinics after adverse events and inspections.
• Conduct internal audits and coaching sessions.
• Collaborate with leadership on performance improvement.

Skills

Fluency in written and verbal communication

Coaching and teaching

Quality improvement initiatives

Intermediate computer skills

Education

Bachelor's degree in an associated field

RN / LPN license

Tools

Word

Excel

PowerPoint

Job description

General Purpose of the Job

The primary purpose of the Clinical Services Manager role is to support clinics by ensuring safety readiness through immediate response to adverse events and regulatory surveys; upskilling clinic teams via targeted coaching on clinical competencies; and providing expert oversight for clinical outcomes by addressing performance outliers.

This involves conducting internal audits, facilitating quality improvement initiatives, coaching staff on best practices, removing barriers to performance goals, and collaborating with leadership to drive accountability across facilities.

Essential Duties & Responsibilities

• Support clinics through immediate response to adverse events and CMS surveys, completing safety snapshots (internal audits), and coaching teams on quality improvement plans and governance processes.
• Provide on‑site support for CMS surveys and other regulatory inspections, ensuring compliance with all relevant standards.
• Conduct deep‑dive coaching and upskilling sessions with clinic team members, focusing on clinical drivers such as hospitalizations and patient safety concerns.
• Attend and actively participate in meetings, providing coaching to struggling teams and visiting facilities in person as needed.
• Complete action plans with team members, focusing on clinical drivers and patient safety concerns.
• Collaborate with leadership to align on priority clinics not meeting goals and work with teams to remove barriers to performance improvement through root cause analysis and coaching.
• Provide clinical outlier support by focusing on hospitalizations and quality and leveraging support from various clinical roles.
• Perform other duties as assigned.

Education & Experience

• RN / LPN license or status as a Registered Dietitian.
• Minimum 2 years (3 years preferred) nephrology experience.
• Experience leading clinical function or managing nurses.
• Experience in teaching adult learning with demonstrated ability to communicate technical / medical information in lay terms.
• Intermediate computer skills in Word, Excel, and PowerPoint with ability to create presentations and use the internet effectively.
• Bachelor’s degree in an associated field.
• Experience in CQI methodology and techniques.
• Basic understanding of state and federal regulations and requirements.

Certificates, Licenses & Registrations

• Current license as LPN or RN in state of practice.
• Current driver’s license, reliable transportation, and vehicle insurance in the state of residence.
• Preferred: Current CPR certification.
• Preferred: CNN or CSN, Bonet Certification within 2 years of employment.

Travel & Time Requirements

• Regional travel up to 75% of the time.
• Availability for evening and weekend work as needed.
• On‑site presence in facilities 3–4 days per week.

Additional Requirements

• Language skills: Fluency in written and verbal skills necessary to perform the essential functions.
• ADA / Reasonable Accommodations: DaVita provides reasonable accommodations to enable otherwise qualified individuals with disabilities to perform the essential physical and/or mental functions of a position.
• Work environment: Level III; moderate noise; minimal exposure to blood or body fluids.

Physical Demands

• Ability to lift a minimum of 5 lbs to a maximum of 50 lbs unassisted and stand, sit, stoop, walk, stretch, reach, and use full range of body motions.
• Manual dexterity required for specific equipment and the ability to use computer keyboard and peripherals.

What We’ll Provide

• Comprehensive benefits: medical, dental, vision, 401(k) match, paid time off, PTO cash out.
• Support for employees and families: family resources, EAP counseling sessions, access to Headspace, backup child and elder care, maternity/paternity leave.
• Professional development programs: online training platform and on‑demand virtual leadership and development courses.

Equal Employment Opportunity Statement

We are a proud equal opportunity employer and comply with state and federal affirmative action requirements. Candidates are recruited, hired, assigned, and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.