Manager: Client Engagement

Capitec Bank Ltd.; Stellenbosch; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A leading financial services provider in South Africa is seeking a professional to enhance client engagement through strategic marketing and CRM implementation. The ideal candidate will have a Bachelor's degree in Marketing or Business Management, coupled with at least 5 years of experience in a client-focused role. Key responsibilities include executing client engagement strategies and managing campaigns. If you are passionate about driving client value, apply now.

Qualifications

• 5+ years marketing experience in a large, complex organization is preferred.
• Experience in delivering and executing CRM strategies and systems.
• Leadership in team management is ideal.

Responsibilities

• Execute the Client Engagement strategy.
• Manage client engagement campaigns across the lifecycle.
• Contribute insights towards enhancing engagement strategies.

Skills

Communications Skills

Computer Literacy (MS Word, MS Excel, MS Outlook)

Education

Bachelor's Degree in Marketing or Business Management

A relevant post-graduate qualification in Marketing or Business Management

Job description

• To deliver business and client value, and enhance client engagement though:
  • Executing the Client Engagement strategy
  • Managing the development and implementation of client engagement campaigns, programmes and prompts across the client engagement life cycle.
  • Contributing subject matter insights towards the improvement of client engagement strategies.

Experience

MINIMUM:

• Principles of brand marketing
• Data analysis, client profiling and segmentation
• CRM Systems and technology
• Digital marketing and e-commerce
• Strategic marketing management
• Campaign management
• General business/commerce know how
• People management principles and practices
• Internal and external communication methods and practices
• Stakeholder management principles and practices

IDEAL:

• 5+ years marketing experience in a large, complex and client focussed organisation
• Proven experience in delivering and executing CRM strategies, systems and data
• Previous experience in managing a team

Qualifications (Minimum)

• Bachelor's Degree in Marketing or Business Management

Qualifications (Ideal or Preferred)

• A relevant post-graduate qualification in Marketing or Business Management

Knowledge

MINIMUM:

• Principles of brand marketing
• Data analysis, client profiling and segmentation
• CRM Systems and technology
• Digital marketing and e-commerce
• Strategic marketing management
• Campaign management
• General business/commerce know how
• People management principles and practices
• Internal and external communication methods and practices
• Stakeholder management principles and practices

IDEAL:

• Capitec environment and products.

Skills

• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)

Capitec Bank is an authorised financial services provider (FSP 46669) and registered credit provider (NCRCP13). Capitec Bank Limited Reg. No: 1980/003695/06