Manager: Client Engagement

Capitec; Stellenbosch; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A financial services provider in Stellenbosch is seeking an experienced Marketing Manager to enhance client engagement through strategic management and CRM implementation. The ideal candidate will have a Bachelor's degree in Marketing or Business Management and over 5 years of marketing experience in a client-focused organization. Excellent decision-making and communication skills are essential for success in this role.

Responsibilities

• Execute the Client Engagement strategy.
• Manage development and implementation of client engagement campaigns.
• Contribute insights for improving client engagement strategies.

Skills

Problem solving skills

Decision making skills

Communications Skills

Management skills

Computer Literacy (MS Word, MS Excel, MS Outlook)

Education

Bachelor's Degree in Marketing or Business Management

A relevant post-graduate qualification in Marketing or Business Management

Tools

CRM Systems

Digital marketing tools

Job description

Purpose Statement

To deliver business and client value, and enhance client engagement though:

• Executing the Client Engagement strategy
• Managing the development and implementation of client engagement campaigns, programmes and prompts across the client engagement life cycle.
• Contributing subject matter insights towards the improvement of client engagement strategies.

Experience

MINIMUM:

• Principles of brand marketing
• Data analysis, client profiling and segmentation
• CRM Systems and technology
• Digital marketing and e-commerce
• Strategic marketing management
• Campaign management
• General business/commerce know how
• People management principles and practices
• Internal and external communication methods and practices
• Stakeholder management principles and practices

IDEAL:

• 5+ years marketing experience in a large, complex and client focussed organisation
• Proven experience in delivering and executing CRM strategies, systems and data
• Previous experience in managing a team

Qualifications (Minimum)

• Bachelor's Degree in Marketing or Business Management

Qualifications (Ideal Or Preferred)

• A relevant post-graduate qualification in Marketing or Business Management

Knowledge

IDEAL:

• Capitec environment and products.

Skills

• Problem solving skills
• Decision making skills
• Communications Skills
• Management skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)

Conditions of Employment

• Clear criminal and credit record