Manager: Client Engagement

Capitec Bank; Stellenbosch; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A financial institution seeks a professional to deliver client value and enhance engagement through managing strategies and campaigns. Requires 5+ years in marketing, CRM execution, and team management skills. Candidates should have a Bachelor's in Marketing or Business Management. Located in Stellenbosch, South Africa.

Qualifications

• 5+ years marketing experience in a large, complex and client focussed organisation.
• Proven experience in delivering and executing CRM strategies, systems, and data.
• Previous experience in managing a team.

Responsibilities

• Deliver business and client value, enhancing client engagement.
• Manage client engagement campaigns, programmes, and prompts.
• Contribute insights to improve client engagement strategies.

Skills

Problem solving skills

Decision making skills

Communications Skills

Management skills

Computer Literacy (MS Word, MS Excel, MS Outlook)

Education

Bachelor's Degree in Marketing or Business Management

Job description

Purpose Statement

• To deliver business and client value, and enhance client engagement though:
  • Executing the Client Engagement strategy
  • Managing the development and implementation of client engagement campaigns, programmes and prompts across the client engagement life cycle.
  • Contributing subject matter insights towards the improvement of client engagement strategies.

Experience

MINIMUM:

• Principles of brand marketing
• Data analysis, client profiling and segmentation
• CRM Systems and technology
• Digital marketing and e-commerce
• Strategic marketing management
• Campaign management
• General business/commerce know how
• People management principles and practices
• Internal and external communication methods and practices
• Stakeholder management principles and practices

IDEAL:

• 5+ years marketing experience in a large, complex and client focussed organisation
• Proven experience in delivering and executing CRM strategies, systems and data
• Previous experience in managing a team

Qualifications (Minimum)

• Bachelor's Degree in Marketing or Business Management

Qualifications (Ideal or Preferred)

• A relevant post-graduate qualification in Marketing or Business Management

Knowledge

MINIMUM:

• Principles of brand marketing
• Data analysis, client profiling and segmentation
• CRM Systems and technology
• Digital marketing and e-commerce
• Strategic marketing management
• Campaign management
• General business/commerce know how
• People management principles and practices
• Internal and external communication methods and practices
• Stakeholder management principles and practices

IDEAL:

• Capitec environment and products.

Skills

• Problem solving skills
• Decision making skills
• Communications Skills
• Management skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)

Conditions of Employment

• Clear criminal and credit record